URGENT LETTER
To,
The person concerned
Nokia Customer care/repair.
Sir,
I have to inform you that I have purchased the mobile model –E-71. on 22-11-08 in Hyderabad (India) and on 11-12-08 I observed a defect that it get heated abnormally and battery backup is only for 2 hrs. on 13-12. I went to your Nokia Care centre (Satyam Electrionics) where I was told that defect is serious and can’t be removed here at local service centre it will be sent to Chennai and will take one month. I was having no other option but to deposit the cell. I was not given any back up stand by cell from your service centre. Whole day I did wait for your centre manager Mr. Manoj Kumar but he were absent from the centre.
Here, I have to say that within 15-20 days if your product is showing abnormal defect then why not the whole-set must be changed without delay, otherwise one may think that if you are purchasing Nokia, set then you must purchase another set to back-up Nokia.
Please try under stand that if a common-man is investing Rs. 20, 000/- on a mobile-set it has meaning for him. He is expecting fine quality, durability, less defective and many more. An Indian has emotional and ceremonial attachment with the set. Now you will simply repair the cell. If due to the said defect it would have damaged the battery then who will be responsible for that and the reported damage can affect the other parts and after all the faith of a customer.
I want compensation for my investment of Rs. 20, 000/- for one month. I want complete replacement of the cell along with the present cell other wise why I should not go to the press media and the court for legal support and justice? I am waiting for your response within 10 days.
Your worthy customer
Shekhar Kumar Singh.
(Journalist)
Hyderabad.
0 comments