Dear Sir/Madam,
Greetings of the day!!!
I had procured a Nokia E90 from Noida UP on 3rd October (One of the expensive set from Nokia range, which costed me more than INR 36, 000.00). It was working fine till June 09. After June 09 it started showing battery backup problem, which reduced drastically day by day. Addressing to this problem I submitted that handset with Nokia Care Center-Ashok Vihar. I received the handset from them with a changed instrument body, when asked they told me that this was a cause of low battery backup. Before leaving I asked the Nokia Care People, do you think there is any other problem, they told me that please change the battery. I acknowledged that suggestion & bought a new battery from an authorized dealer. Even after this the problem persisted.
Then I visited the Nokia Care Center-Sukhdev Nagar Delhi. I submitted them the faulty handset along with the newly procured battery stating the same battery backup problem. After 3 weeks they returned the handset along with the swapped battery to me and confirmed that now the backup problem would be resolved, as they had upgraded the software. I put all my efforts to put the address book & other details to make it work normally for me. But still the problem persist.
Now again I submitted the handset with Nokia Care Centre-Ashok Vihar Delhi. After 2 weeks I received a call from Nokia care center-Ashok Vihar Delhi that the instrument is up & running normally. When asked for the problem they told me that there was an IC problem and the same had been changed.
In next few days the instrument would be out of warranty. Then Nokia would be telling that being the instrument out of warranty and beyond repair; please discard it. I simply can't understand this, when there is no warranty void in terms of liquid logging or physical damage and the problem is with the handset; why Nokia is trying to palm off the faulty hanset, which is procured from my hard earned money. From the day one, when the faulty instrument was submitted to Nokia Care Center-Ashok Vihar, I have been pursuing the Nokia Customer Care through email, but everything in vain.
As of now the faulty instrument is at Nokia Care Centre-Ashok Vihar, Delhi; which i refused to accept.
All I want is a replacement to my faulty handset, which is due to faulty workmanship/spares not because of warranty void.
Would be awaiting for your reply anxiously.
Please help.
Regards,
Nikhil
9810966815
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