Date: 11.06.2008
To
(Sub: Request to replace the present defective Nokia handset with a new one.)
Dear Sir,
I had purchased Nokia Handset (Model Name - 5610d-1, ESN/IMEI NUMBER– 358652013624412, PRODUCT CODE – 552318, INSTRUMENT TYPE-PHONE, TECHNOLOGY TYPE- GSN) on 02.02.2008 from Paragon Shop, Udaipur, Rajasthan.
From the day of purchase, the handset is showing the frequent problem of sudden switching off. This handset has been sent more than three times to Nokia service centre (Rama telecom) at Udaipur, Rajasthan, but the problem still persists. Here I would like to mention that this service centre is around 15 kms from the place where I stay. It’s really problematic and very tiring for me to go to the shop after the regular office work. For my official work I have to travel a lot in different parts of India, where mobile is an absolute necessity to keep a track with the clients and also with office. For this problem with my mobile my work is also getting affected.
Due to repetition of this problem, I request you to kindly change the present handset with a new one for your customer satisfaction.
I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span.
In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution.
Yours faithfully,
Arpita Malo
Production Planning Engineer
Sterlite Industries India Ltd,
Email Id: [email protected]
Contact No- 033-24103817 (Kolkata Residence)
Present Mobile No -09928706424
Address for Correspondance:-
Adhir Chandra Malo
C/15, Brahmapur More
P.O. Brahmapur Battala
Kolkata-700096
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