I had submitted my Nokia E90 handset to authorised service station M/s. Bright point on 12th february since it was not catching network on tis own if once it is out of coverage and we have to restart the phone. We were then informed that my handset is not repairable and will provide us swapped handset. We were then given swapped handset after a week but handset was in a worst condition and we refused to accept the same. Handset was taken back by them and they called us again after somedays to collect other swapped handset whose condition also was not satisfactory external defects like pannel not fitted properly having a gap between joints, scratches etc. We complained the same to their senior Ms. Namrata who as per them is incharge on theor intercom who has given us harsh reply that we should approach Nokia and not to inform them. We felt as if we were begging in front of Bright point for our handset for which we have spent our harden money of Rs. 35, 000/- and have put scratch guard to protect it from scratches. We felt they are giving us alms. We forcefully accepted the same and after using it we again faced network problem with the swapped handset also. We have informed Nokia Bangalore on phone but they are also not giving us satisfactory reply. We have recived a call from Mr. Das who also has not turned up and there is no one point cordination with any of the representatives of Nokia so we feel really disgusting to explain the entire matter to each and every executive coming on phone. Our handsets warranty also is getting reduced since my handset more then a month is lying with Nokias authorised service station. Till date i have not recived my handset and feel that we are cheated since by right we should get new handset or our money back along with expenditures incurred for getting justice. Since they are not in a position to repair my handset or have delivered us twice defective, worst condition handset. I feel that Nokia E90 is having manufacturing defect. Till date we have not received our handset. We have copies of all the documents of handset submitted ot Bright Point, Purchase bill of handset etc.
This is for your information so that we can take action against Nokia and Bright Point.
Regards,
Amit P. Bhanushali
9820863456
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