Without much ado I would like to issue a straightforward comment that ‘NOKIA is duping it’s unsuspecting customers who they are taking for a ride just because of their monopoly in market.
The Quality Control Department of the company is worst in the entire circuit and in view of the large demand of NOKIA products it is just dumping the stuff into shops without caring for QC Check, with the result of which the consumer starts suffering right from the day one of the purchase of a new product.
Without taking much of your time I would come straight to the point which goes like this. On 15/5 my son insisted upon buying him a low-end FM NOKIA 1661 as it was his birthday. Though I had vowed not to enter into any kind of relationship with NOKIA in future apropos my bitter experience while purchase of an N72 handset exactly an year ago, I succumbed to my kid’s demand and bought him one NOKIA 1661 for Rs. 1900/- (IMEI : 355205030009886). And, as it was expected, the result remained same as it too had many problems some of which are as under:-
1. As per the User Manual there should have been 32 Polyphonic Ringtones, but there are hardly any except 8 film songs. Rest of the area is ‘Empty’.
2. The volume of the set is so low that one just can’t hear the ring from a distance more than 6’.
3. There is a patch on the LCD screen.
Since the set was only 2-days old I reported the matter to the dealer, who curtly asked me to contact NOKIA Care as his responsibility was limited upto pocketing the money only.
Ever since I have been exchanging mails with NOKIA without avail as they are not ready to replace the handset out-rightly and are insisting me to get it repaired from their Service Centre. Their standard reply is as under:-
“You may kindly note that a phone would be covered under Nokia’s DOA (Dead On Arrival) policy only if it is completely dead and not functional within 48 hours of purchase, in this case the dealer will replace the handset (if it meets the DOA policy guidelines). If the handset does not meet the guidelines it would not be replaced.
As you are facing concern with the optimal performance of your phone, we suggest you to take the phone to the nearest Nokia Care Centre.
We recommend you take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.”
Last year, during these months only the same thing had happened with my newly purchased NOKIA N72. As some of its functionalities were not activated I innocuously acted on the standard reply of NOKIA and the set was given to service centre. But there onwards the things went from bad to worse and today’s situation is that the set is unable to ‘Backup’ the data. Since it was a brand new handset, being a responsible company and pioneer of the field it was NOKIA’s moral responsibility to replace the faulty set out-rightly with a new one but it acted other-way and performed all kinds of R&D on the new set with the result of which the original software got downgraded and many things stopped functioning. Though I am still pulling on with that very set only, I was deeply hurt by the attitude of NOKIA.
That shows how I have come full circle after N72 episode and entered the same loop again. I have no hesitation in admitting that it is not NOKIA who is playing smart but it is we, the unsuspecting consumers who are taking NOKIA on face value and falling prey to their smart tactics inspite of getting duped on previous occasions.
Though I kept mum during N72 experience and did not insist for replacement but now ‘Enough is Enough’, and I can’t afford to see my hard earned money go down the drain like this anymore.
I, therefore, categorically replied to NOKIA that this time I am not going to hand over the brand new handset to NOKIA CARE for REPAIRS because it is only two-days old and the observations I have made were only a fall-out of Incomplete QC or some Manufacturing Defect. I hope you would agree with me that nobody can try all functionalities of a handset inside the shop itself and would come across them only once he starts using the set optimally. But if there is a Born-Defect in the device, the onus is entirely on the Manufacturer and there cannot be any other solution but outright replacement. And in this case the shortcomings were detected within 48 hrs of the purchase, so there is NO QUESTION OF GETTING IT REPAIRED at all.
Nokia’s own admission that “A phone would be covered under Nokia’s DOA (Dead On Arrival) policy only if it is completely dead and not functional within 48 hours of purchase, in this case the dealer will replace the handset (if it meets the DOA policy guidelines). If the handset does not meet the guidelines it would not be replaced.” proves that “NOKIA’S BIOLOGICAL LIFE EXPECTENCY IS ONY 48 HRS AND BEYOND IT, THE ‘PASSING AWAY’ WOULD NOT FALL UNDER THE CATEGORY OF ‘SUDDEN & UNTIMELY DEMISE’.”
I, therefore, file my official complaint with you against the Fraudulent Practices being adopted by NOKIA against general public through misguiding ‘Terms & Conditions’.
And I am not filing a solitary case against the latest purchase of NOKIA 1661 only but would like to club my earlier case of N72 with the same and NOKIA may note that this time that I do not want only a replacement of both but would a compensation for the ‘Time & Energy’ wasted on this exercise too. Because this is not a matter of 10-12 thousand rupees but the question of a reputed person’s pride, whom NOKIA has been taking for granted for over an year.
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