23rd October
Senior Mananger
Nokia Customer Care
West Bengal
India.
Dear Sir,
I had purchased one Nokia N73 ME Set on 4th July whose IMEI no is 353548020384872 and product code is 0543843, from Home Solutions Retail (India) Ltd, E-ZONE. 2nd Floor, Shop No.2A/01, 164/1 Maniktala Main Rd, Mani Square. Kolkata-700054.
Unfortunately within a week from the day of my purchase, I found that my set was defective and it has different problems as mentioned below.
1. The quality of image from both the back and front camera taken is very bad.
2. The video is not starting smoothly.
3. The most severe problem is that, the joy stick in the phone is totally defective and it was not functioning properly, hence I could not scroll up, down or side ways or switch from one function to another smoothly.
Hence I went to the shop from where I had purchased, but they suggests me to go to NOKIA CARE and said that they to not take any responsibility after selling.
As per their advice, I went to NOKIA CARE in Ultadanga in Capital Electronics Building in the month of October ‘08 and they updated my phone softwares and repaired my joy stick and camera and said that now the phone is perfectly ok and it will not create any problem in future. As I was assured, and believed in their words hence I did not kept any copy of that job sheet as a record.
Unfortunately again within 4 months the joy stick started getting interrupted in its function and the function was again not smooth. The camera dis-function again cropped up. The situation got worse day by day and at last the joy stick totally stopped working.
Hence again with a heavy heart I went to NOKIA CARE, this time in Tele Solutions, DN-1 Sector -5, Salt Lake, Kolkata-91, on 25th April. Pl find the job sheet attached herewith. They thoroughly investigated my set and said that it seems to be a defective one, and accordingly they replaced a new joy stick and rectified the camera problem. Numeral times they assured me that now the phone is perfectly ok and it will not create any problem in future.
But again after 4 months of good functioning, the set is showing problem. At first the joy stick started getting blocked / un-smooth while functioning and now it is totally not functioning at all. It is fixed.
Now, pl suggest what should be my next step. I have already visited Nokia care and given my phone for servicing 2 times within a year for a brand new phone, and that too for a N series phone, but it all turned useless and the company was totally incapable of solving my problem. Can I expect it from a company which claims to be number one in Mobile phone industry? I am sorry to say, that the service which you provide to the customers is really pathetic.
Please try to understand that I have only one phone to use and if I give this phone for servicing for so many times within a year, how will I receive my important calls and do my work? I had purchased this phone of your company with the believe that it is one of the best model available in the market at present and it is of a reputated brand. It had cost me a lot as per my financial standard, and hence I cannot even think of buying a new phone now.
As my warranty period is ending hence again after 4/5 months If this type of problem continues and again after servicing the problem crops up, then what is the assurity that you’ll will not charge me for the service for which I am totally not liable as the set was defective from the beginning. I assume that the joy stick is getting defective easily because it is protruding out in this model unlike in other models in which it is inbuild and flat. Any way, experienced technicians from your end may be able to explain it better.
Its my earnest request you, to look into the matter with due seriousness and find out some way to solve the problem and replace my set with a new one, so that the problems does not creep up in future and that our faith in Nokia remains undaunted.
Expecting a positive reply from you soon.
Thanking you,
Yours faithfully,
Nilanjana Ghosh
Email- [email protected]
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