To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia N-82 set, IMEI-358984011145565
i gave my nokia N-82 for repair, because it was not starting, at nokia care (Mend Square, Residency road, Bangalore) on 5/09 .I have purchased this phone on may. As they informed me, the phone has to send to head office. After 15 days, i had recieved the phone, i couldn't use it for atleast 10 mintues.
Again i went to nokia care for the same reason, I given my to cell for repair again. After 4 days they informed me, my cell was ready. But i find there itself the ersame problem was happening. Then i spoked to the manager, he informed me that he will try to do as s oon as possible, i asked for relacement but he didnt answer.
I have been contacting them every day, they are not in a postion to answer at all. Now they are telling that they need 15 days more. But i have cheched online stastus of phone with the proper job sheet no518434038/080922/15, it showing that closed and repaired, but still they not able to answer.
i am harrassed by their poor service as when i gave cell for repair they upgraded software i had to go there 6 times, my time & money is wasted & also i didnt recieve my phone .please help me for that.
0 comments