This is in concern with the Nokia N95 1GB mobile I bought on 23rd January with serial #3548835016765829 from RPG Cellucom India Pvt. Ltd., Vastrapur, Ahmedabad (Bill attached here with).
Unfortunately the mobile phone hasn’t performed well. Since I bought it, I have been facing lot of issues like excess heating, frequent restart, frequent hanging, low battery (after charging full for 10 hours).
Because of these issues I went to Nokia Care near Mansi Tower where I submitted the mobile for check-up and they came back to me saying the phone needs to be sent to Delhi for repairs and once they show me the phone the body was damaged. So, I didn’t submitted phone there and took it back. I re-checked mobile by other Nokia Care at Panchvati where they also said the same thing and I allowed them to send the phone for repairs to Delhi. I received phone after more than a month which was said to be replaced (Challan No. 221 dated 24/10 from Cell Services, Ambawadi, Ahmedabad) but just after 2 days I started facing same problems like low battery issues even if I charge it for almost 10 to 12 hours, frequent restart and hanging problems. Nokia Care people suggest me to change the battery and I bought a very new Nokia Battery from one of your Nokia Showroom at Jodhpurgam (Bill Number 1332 dated 25/10 from Mobile Mall II at Judges Bunglo, S.G. Highway, Ahmedabad). So, I got to the same Nokia Care and they said it might be cause of mobile’s software version difference so they got it changed and returned me the phone on the very same day (note that no job sheet was produced for this). Still after using it for a day or two I again faced the same issue so they said this might needs to be sent to Delhi again. I am forced to allowed them (Job Sheet Number 537434038/081224/28) to do so because on 22nd January by midnight my warranty is going to over so I have to make sure it’s fixed before that.
I think I would like to resolve this issue at the soonest and I am more interested in getting money back now rather than getting the same phone by Nokia people telling me it’s been replaced (which is the same phone at the end) or else get me completely a new mobile sealed in a new box.
I have already placed complain in Consumer Forum and if this continue I will have to go and take help from media as well. I have attached all required bills/receipts/job sheet in Xerox for your reference.
Looking forward to get this resolved at the soonest.
With Best Regards,
Pratik Talati
Ahmedabad
919909910765
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