To
The care manager,
Nokia India Pvt Ltd, 4F, Tower-A & B, Cybergreen DLF city,
sector-25A, gurgaon-12 Haryana (India)
Subject:
Regarding giving intimation about request for refund of price along with compensation for the last 7 months of defective Nokia N 72-5 D purple IMEI 353089029714322 or replacement of Nokia N 72-5 D purple IMEI 353089029714322 along with warranty and compensation due to inconvenience, mental, physical stress and loss of warranty period of more than 2 months during each time (4 time) company visit of Nokia N 72-5 D purple IMEI 353089029714322 before approaching to the consumer court.
On 20/05 I was handovered Nokia N 72-5 D purple IMEI 353089029714322 to
Nokia care center, RAJLAXMI ELECTRONICS, E-44, nagar parishad complex, opp. town hall, pachkandil chauk, yavatmal, 445001.
Respected sir,
As per the subject cited above on 15/08/ 2008 I was purchased Nokia N 72-5 D purple IMEI 353089029714322 within the first 3 months the problem/defect/fault was found in the Nokia N 72-5 D purple IMEI 353089029714322 for which I was contacted to the nearest Nokia care center and then after a series of problems/defect/fault are continued till date which I had mentioned as below in sufficient details. Every time I was visited to Nokia care center Every time I was advised that the Nokia N 72-5 D purple IMEI 353089029714322 need to send to the company to solve the problem/defect/fault and will take period of 15-20 days to come back. (by Nokia care center)
Sr. No. Of Problem/defect/fault Date Jobsheet No.
1st Battery back-up problem 20/11 411434038/081120/50
2nd Charging/Battery; back-up battery empty.17/03 453504867/090317/38
3rd Applications: performance /
usability failure, F.M. beep, Back ground
sound waves of low and high frequency.
(2nd time company visit mistake) 06/05 453504867/090506/26
Charging/battery: No charging. BL5C 06/05 453504867/090506/27
Charging/battery: No charging. Travel
charger 06/05 453504867/090506/28
4th Applications: performance /
usability failure, F.M. beep, Back ground
sound waves of low and high frequency.
(Resending due to 0% improvement in3rd time
company visit) 06/05
(Resending date 20/05) 453504867/090506/26
* Before sending 2nd time company visit Nokia care center person MISS RACHNA MADAM personally used the Nokia N 72-5 D purple IMEI 353089029714322 for 3-4 days. She noticed the fault.
* The Problem/defect/fault which is mentioned in 3rd time company visit that was found during checking as soon as I had received Nokia N 72-5 D purple IMEI 353089029714322 after 2nd time company visit.
* When I had received Nokia N 72-5 D purple IMEI 353089029714322 after 3rd time company visit and checked in the Nokia care center there itself it was observed that the Problem/defect/fault which was mentioned in the 3rd time company visit persists as such with 0% improvement for which I was handovered Nokia N 72-5 D purple IMEI 353089029714322 to the Nokia care center at the same moment. The Problem/defect/fault was observed by the Nokia care center manager and owner and agreed that the Problem/defect/fault is genuine and major.
Sir I am suffering a lot since from last 7 months about the Problem/defect/fault in
Nokia N 72-5 D purple IMEI 353089029714322 and the service, which is provided by Nokia. During the period I was faced a lot of inconvenience, because of unavailability of extra handset, as will as mental, physical stress, loss of warranty period due to company visit mistake/problem/defect/fault. Sir, I had lost my faith/trust from Nokia and Nokia product.
Eventhough once more last time against my will and wish before knocking the door of consumer court I am trying to give you opportunity to
-refund price along with compensation for the last 7 months which I was suffered for defective Nokia N 72-5 D purple IMEI 353089029714322
or
-replacement of piece along with warranty and compensation due to inconvenience, mental, physical stress and loss of warranty period of more than 2 months during each time (4 time) company visit of Nokia N 72-5 D purple IMEI 353089029714322.
My permanent address
Lavande jiwan premchand, Assistant professor, C/o Pawan Electronics, Sahkar Society Complex, Main Road Hadgaon, At. Po. Tq. Hadgaon, Dist. Nanded, pin: 431712, (Maharashtra) Mobile no.09423436677.
Thank you Customer
Date 21/05 Lavande jiwan premchand
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