Sir
I bought ONIDA dvd player MODEL (DFX 8080) in the year 2004. For the past 4 years, there has not been a single problem. It was going smooth. But, for the past 1 week, I have found a problem stating 'no disc' even if the disc is inserted in the unit. So, I lodged a complaint with the Onida customer service centre (phone no : 66783000) on 7.1.08 Complaint regn no : 56381457 and got the reply that the service technician will look on the problem within 2 days. But, till date, (10.1.08) nobody has turned up. This problem of 'no disc' has occurred to 3 relatives of mine who have the same DVD player. When they called up on the service technician, he had simply said that they have to completely change the board that would cost around Rs. 1500 or above. I wonder why we have to repair it for such a heavy cost within a period of short term. We are buying ONIDA brand product just because of customer satisfaction and liability of the product. We need a extended period of life for a product and not for a short term. Instead of replacing the board for 1500 or above we could just go in for a different brand of dvd player from the different company. It would certainly be a loss for a good company like ONIDA. It is just like " use and throw" type of product. Why we have to tolerate such a type of product in a very expensive way? I need an immediate action from your service centre otherwise the owners of all problematic dvd players has to go in for new brand which would definitely be a black mark on your part. Please do take some immediate action to this problem. We still have some good hope on this brand.
T. Paramasivam
0 comments