Dear sir,
I have purchased a product name Onida G 500 Color Mobile Phone from homeshoping 18 .com my transaction ID was 700959718 dated 21/02/09 through Cash Payment. I received the product on 06/03 with invoice . when I received the product and check the function & quality was not actual as show in there television show, then I called up there customer care executive and defined my problem regarding the product he told your product will be picked from your address and it will returned to the concern merchant. Your money will be refunded through Account Payee Cheque at your Address. He provided me a service case no.also. But after continues follow-up No body came to collect the product then I have to courier it by myself at the invocce address M/s Girdhari Lal & Sons Petrochem Ltd. A-50, Okhla Phase -I, NewDelhi. But courier was returned back to me duse to wrong address was mention on Invoice. Again I asked for the refund of my money but Customer care executive reply me that your product can not be refund. due to enter the SIM Card in phone. I am surprised that what's the mean of Money back Guarantee.
now even I did’t remember how much times I called them for my money only assurance is given.
I got the 50% coupen on my purchase also. But whenever I call to customer care, they always transfer my call to another caller and phone hold continuously.
this is my humble request I don’t care for my money but thing is that TV Home shopping 18 network should be severely punished & penalized so that in future they will be careful and they could not cheat any consumer I don’t want any other consumer feel badly harass like me
so kindly give me justice
Regards,
Kuldeep Kumar
New Delhi.
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