Elow is the detail of mail i have sent to INDIA TODAY BOOK CLUB but i have not received any satisfactory reply from this organisation. i think this organisation is cheating the customers. i am also in process of filing FIR with Delhi police for this act of cheating and fraud.
Dear Dominic
I am very much surprised and ashamed to see the attitude and response you people are giving to the customer. i have never seen before this type of customer support of any company in India.
I am continuously writing as well as making phone calls to India today book club. sometime I am told that i will receive the products/goods in 10 working days and sometimes i have been told that there is no record of ref ID No. 7700012805 as well as my Mobile No.9910899893
I am receiving 4 to 5 message from your organization regarding various offers and your customer support executive is telling me that there is no record of my Mobile. how it could be possible?
now I am to understood that i have been cheated by India Today Book Club and if I will not receive any communication from your side then i will be forced to file an FIR for this act of cheat.
thanking you.
Anirudh Singh
Inspector, Service Tax
&-- Forwarded Message &-
From: Aniruddh Singh
To: [email protected]; india today
Cc: [email protected]
Sent: Thursday, 9 April 4:45:27 PM
Subject: Fw: Order for Swatch and Benettan Watch
Dear Dominic
I am very much surprised and ashamed to see the attitude and response you people are giving to the customer. i have never seen before this type of customer support of any company in India.
I am continuously writing as well as making phone calls to India today book club. sometime I am told that i will receive the products/goods in 10 working days and sometimes i have been told that there is no record of ref ID No. 7700012805 as well as my Mobile No.
I am receiving 4 to 5 message from your organization regarding various offers and your customer support executive is telling me that there is no record of my Mobile. how it could be possible?
now I am to understood that i have been cheated by India Today Book Club and if I will not receive any communication from your side then i will be forced to file an FIR for this act of cheat.
thanking you.
Anirudh Singh
Inspector, Service Tax
&-- Forwarded Message &-
From: Aniruddh Singh
To: india today book club
Cc: [email protected]
Sent: Thursday, 19 March 3:01:25 PM
Subject: Fw: Order for Swatch and Benettan Watch
Dear Dominic
I have sent my complete postal address to you on 10.03.2009 but i have yet not received any response from your side.
in the absence of any communication or assurance from your side i am harassed and exploited by your organisation. i again request you to kindly dispatch the goods immediately as the matter has already too much delayed.
if i don't have any positive response from your side i will be forced to seek any other legal remedial action.
thanking you.
Anirudh Singh
&-- Forwarded Message &-
From: Aniruddh Singh
To: Order
Sent: Tuesday, 10 March 1:49:04 PM
Subject: Re: Order for Swatch and Benettan Watch
Dear DOMINIC
thanks for your reply.
My complete postal address is
Anirudh Singh
A-131, IInd Floor, Parsvnath Paradise
Mohan Nagar, Sahibabad, (near Mohan nagar Crossing)
Ghaziabad
Mobile No. 9910899893
kindly do the needful at the earliest
thanking you.
Anirudh Singh
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Order
To: Aniruddh Singh
Sent: Monday, 9 March 4:02:26 PM
Subject: RE: Order for Swatch and Benettan Watch
Dear Member,
We apologies for the inconvenience caused to you in this regard.
We request you to provide us your complete mailing address so that we can forward your order details to our concerned department and arrange to updated your order details in our record soon and dispatch the same.
Assure you of our best possible services always.
We shall be happy to render any further assistance or clarification that you may require.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 1800 1024242 toll free, 9:30 AM TO 6:30 PM, all 7 days) or write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards
Dominic Savio,
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Aniruddh Singh [mailto: [email protected]]
Sent: Monday, March 09 11:25 AM
To: [email protected]
Subject: Re: Order for Swatch and Benettan Watch
DEAR DOMINIC
As you carefully read my message then you will find that i have already attached scanned copy of my credit card statement showing the debit particulars of Rs. 3199/-
for your convenience i am attaching the copy of credit card once again. i hope you will find the same in order and do the needful at the earliest as the matter has already been delayed.
Anirudh Singh
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Order
To: Aniruddh Singh
Sent: Saturday, 7 March 3:53:11 PM
Subject: RE: Order for Swatch and Benettan Watch
Dear Member,
Thanks for your mail to us,
With reference to your mail, we request you to provide us the scanned copy of your credit card statement, so that we can do the needful soon.
Assure you of our best possible services always.
We shall be happy to render any further assistance or clarification that you may require.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 1800 1024242 toll free, 9:30 AM TO 6:30 PM, all 7 days) or write to us at:
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards
Dominic Savio,
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Aniruddh Singh [mailto: [email protected]]
Sent: Friday, March 06 2:42 PM
To: [email protected]
Subject: Fw: Order for Swatch and Benettan Watch
&-- Forwarded Message &-
From: Aniruddh Singh
To: [email protected]
Sent: Monday, 2 March 4:37:06 PM
Subject: Fw: Order for Swatch and Benettan Watch
this is with reference to the discussion i had with the executive Sh ravindra in respect of ref No. 7700012805, who told me that there is no detail of payment of Rs. 3199/- in their records. i have also received a message from TA-Bookclub on 27.02.2009 in which it is stated that "Ur order with bookclub for swatch & benetton watch for Rs.3199 failed on credit card. you can pay by cash on delivery".
in this regard i wish to inform you that an amount of Rs. 3199/- has been charged from my credit card on 14.01.2009 and as discussed with your executive, a scaned copy of credit card statement showing the details is attached with the mail for necessary action at your end. kindly expedite the same and dispatch the goods immediately or credit the money in my account.
thanking you
anirudh singh
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