14.11.2008
To
The President – Customer Service,
Bharati Airtel Limited,
Sir,
Sub: Poor Customer Service
I have been your customer for many years now with the number 9845006890. My second connection with Airtel is 9845342920 also in my name used by my wife. Further, we have ADD ON connections 9900565302 & 9845038046 for the above two numbers respectively being used by my children. I have also several other connections with VODFONE & BSNL for my business staff. I wish to state that I have always been very prompt in making payments which you will find in your records. The billing date of 9845006890 & 9900565302 (Add On) is 28th and 9845342920 & 9845038046 (Add On) 7th of every month. Of late I have been harassed by your staff by SMS & calls many times daily stating that I have not paid October Bill etc. in spite of explaining to them that there must be some error in Airtel accounts department and to verify before making further calls.
I have contacted customer care and discussed with following staff who promised to look into the matter and get back – All in vain.
Sl. No Date Contact Person Ref. No. Given Action taken Remarks
1 31.10.08 Mr. Kiran 793402416 None
2 04.11.08 Ms. Chitra 19099546 None
3 11.11.08 Ms. Ashwini 800431903 None
4 12.11.08 Mr. Sagar None None
All efforts to contact and rectify fault were hopeless. SMS and calls are being made by your staffs for payment without any concern to my number as well as add on number which has become a big nuisance. Following statement of bill received and payments made have been discussed with above mentioned staff with no effect and is for your reference and necessary action:
Phone number
9845006890
(9900565302) Phone number
9845342920
(9845038046)
Month Billed
Amount Amount
Paid/Date Chq. No Month Billed
Amount Amount
Paid/Date Chq. No
Aug 08 2041.37 3324.79/
09.09.08 918135 Sept 08 805.50 Common
cheque 918135
Sept 08 1365.85 1365.85/
15.10.08 909662 Oct 08 1236.80 1236.80/
15.10.08 909661
Oct 08 3753.18* 3753.18/
13.11.08 909437 Nov 08 1761.79 1761.79/
13.11.08 909436
• Far excess billing has been done for the month of November 08. In the Nov. Bill, payment received in the previous month has been reflected as only Rs.599.85/- although I have paid the full amount of Rs.1365.85/-. You may see that for my Aug Bill of Rs.2041.37 805.50 = 2846.87 for both the 9845006890 9845342920 paid by a common cheque No.918135 dated 09.09.08 an amount Rs.3324.79 is excess by Rs.477.92 by mistake has also not been reflected in your subsequent billing. We have been making payments all these years for both the above numbers by a common cheque which I have discontinued and decided to pay by separate cheques from October to avoid confusion and errors.
• In view of being a person with strong principles and ethics, I would appreciate if your staffs stop making calls/SMS to remind me of payments in future.
• It is observed that whenever a problem requiring clarification, there is no continuity/follow up to effectively tackle and address the issue. I have even observed your staff deliberately cutting off in the midst of conversation and there is no way to get reconnected to continue and end the pending problems. The next day the same is started all over again by another staff.
• Last but not the least, if necessary corrections are not made immediately, and continued with harassment by SMS/Calls for payments I shall have to consider disassociating with your organization regardless of being one of your long standing customers.
Regards.
M.A. Medappa.
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