Dear Sir, may you be having a good day, I do not know who to go for to get this issue through to Vodafone top management, however being the corporate responsibility team, I reckon you are there to ensure the corporation and its subsideries are operating responsibly, and most importantly towards the consumer. Well I encountered this incident more than once and I feel I need to get it through to someone who can act on it. I am a vodafone customer in Egypt and I was using the visa call center service trying to get an appointment for the French embassy. this embassy being one of the busyiest embassies, appointments are usually taken months ahead. any ways I called the center alomst daily for an appointment and the answer i always recieved was that there was no time slots free for an appointment. I was calling almost every day from mid April and the answer I got was that May appointments are all closed (taken) and do not know when French Embasst will open the month of June, till one day, the 30th of April specifically (Thursday) I call the call center and i am told that the Embassy is closed on the weekend and appointments for June will be out on Sunday the 3rd of May, so I call on Sunday at 07:05 PM Cairo time and i am told that appointments will be available the following day (Monday 4th May), so I call on Monday 4th of May at 01:35 PM and then I am told that appointment for half of the month of June were available on the day before and they all got booked. So where is the crdibility there, talking about consumer trust there seem to be something that is not right. Well, anyways, I continue to call daily till the 12th of May hoping that appointments for the second half of June are available, I get same reply, no appointments, till the 12th when I call the call center at 09:06 AM and I am told there are no appointments, I call again at 03:05 after a friend tells me that he got an appointment on that day, I call and I am still told that there are no appointments, after I make a fuss and say that my friend just got an appointment, I am told that the Embassy opened appointments for the second half of June and they are all booked now, I get very furious of course, no trust what so ever to what I am hearing anymore and I insist that I make a complain, a manager comes on the phone and somehow he, trying to calm me down, he tries to help and tells me that in 5 mins someone from the call center will call me to give me an appointment. this did happen and I took an appointment on the 23rd of June. what kind of responsibility towards your consumer is this, what kind of consumer trust you are talking about, Vodafone has completely lost its credibility to me. I am very furious and I need someone to handle such incidents. they are happening with many, me myself and after telling frieds about this incident, I hear so many similar stories. You can check by listening to the phone calls as I know they are recorded, please go back to the records and times and check foryourself, but please do something about this.
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