Dear Sir/Madam
I, Dr. Nalini Hasgekar, am a customer of BPL Mobile for last 5 years. I was happy with the services. Fiteen days back suddenly my cell started showing SIM ERROR. I missed several important calls during this period. After calling to your helpline (50800) the officer on line said I should go to the BPL Gallery. On Sat. 4th Oct. 08 I went to the BPL Gallery opp. Sitaldevi Temple. Mr. Manish on the desk said there is no problem with the sim card & I should change my handset. So went and bought a new handset and put the sim card. The problem of sim error was not solved but on the other hand I spoiled my new handset and had to get serviced within a day of purchase. On Sat. 11th again I visited the same gallery and got the sim card replaced by paying Rs. 100/- The girl on the desk said the sim will get activated within two hrs. and there no need of any documents for veryfication . till Monday evening i.e.after 48hrs also it was not activated. I called at 50800 and the officer said it will start by next day morning (i.e. Tuesday morning) but now today at this moment 84 hours are over and still it is not activated. This is happening not only with me but others also. In my two visits I found atleast 5 customers in the gallery were unsatisfied and had arguments with the officers and rightly getting bugged because of the unsatifactory answers and service of the staff in this Gallery. Infact two of them cancelled their sim and went away. I would request you look in to the matter if the problem is with this perticular gallery and please try to improve the services. Otherwise you may loose your customers very soon.
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