To the nodal officer, Karnataka
Hi,
I have raised many complaints and iam really really fed up with the service airtel provides. Iam right now in US and i have called airtel atleast 20 times to get my refund amount which they deducted from my acount even after the cancellation of the account. Each time i call from US, it is atleast for about 45 minutes and still no use. This is the worst service i have ever seen in my life. I have also sent atleast 50 emails to 121 address and i get no response to them except the automated reply.
I have raised a request to cancel my connection on june 29th. Airtel guys could not understand the simple english i spoke and took the request for not delivering the bills to my address. I never thought they are so poor in understanding english. Later when i got the first month bill, i had asked them why i got htis bill. Airtel has the standard reply and said that they will revert it back. They didnt do that and i got the next month bill too and i had got bills like this for three months. Then after continously calling them and shouting at them, finally they told they will credit back my amount of 895 rs and they didnt do that. They asked me to send hard copy of my letter and i sent them 4 times and have the tracking number and details that they recieved all the four times. They again said that they need address proof for the address that i asked them to deliver the cheque. My question is cant they tell that the time they ask me the address. I have sent them four times and they never told me the address proof is required, after about a month, that too when i call, they say me this. Iam landing up paying even the latepayment for amex people because these airtel guys didnt even cancel the standing instructions. Now airtel needs to pay the 895 plus the late payment fees of about 200 which i paied to amex. Pls take some serious action on this. The email i got sayign that the amount will be credited is october 17th. Still no progress on that
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