Dear Sir,
My Name is Hamel K Mendawala and the airtel contact number is 040-42301128 (Broad Band connection)
Complaint History:
On 3rd June i had given an request for shifting of address to airtel, subsequent to which the connection was shifted by a engineer called Mr. Mrutyam. Later in the evening when i checked the connection it was working perfectly. Next day when i tried to connected to the broadband i was unable to do so, so i again logged an complaint with Airtel Customer care on 9th June (Request number 20686204). I was assured that the same will be solved within 24 hours. Next day i tried to connect but was of no use. So again on 10th june i called customer care and reclogged the complaint and again was given assurance that the same will be put on High Prority and solved immediately. Since then daily i get calls from your service engineers stating to check the connection they have rectified and in evening when i check, the same is not working and i have to call the customer care.
I almost end up calling to the customer care and executives daily 3-4 times, in the hope that they will be able to resolve the same but of no use. At the end i had given a call to airtel office at White House building on Friday 12th june and i got an assurance that the problem would be resolved immediately by evening. The same night an executive named Mr. Gangadhar whose number is 9866011640 called me and said that shifting has not been done and there is some problem in server, so the same shall be rectified by Saturday. I again checked the connection on Saturday night and same status, connection not working.
Lastly loosing all hopes i called the customer care number 4 times on Sunday. Each time i was told to be on hold and i would be transferred to Voice detartment/Technical department and then no one replied on the other end. The executives whom i called on Sunday at call center are namely – Ms. Lakshmi, Ms. Madhu, Ms. Vijay Lakshmi and Mr. Surest.
I hope this mail explains in detail of the harassment i am getting from airtel and hope that my problem would be solved immediately.
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