Airtel
Rs 430 deducted from balance

Hello,

My Name is Sushil Dhiver. i m a prepaid customer of Airtel..

this past sunday i.e. on 14 Dec 08, airtel deducted Rs 430 from my account.. i got 4 messages from Airtel sayin thank u for activating hello tunes for 2 yrs.. n they also changed my hello tune.. i had not requested for any subscription as such..

and since then i've been calling them..

i called them up on sunday n they said i'll get my money by monday. n when i didnt get my money on monday i called em up again, they said since it was a sunday i didnt get my money back, they said i'll get it within 48 hrs. i.e wednesday..

i called em up on wednesday regarding the status, i spoke to their seniors, n they said it was in process n i'll get it within 4 hrs. i had called em up at 2 in the afternoon n in the evening at about 8 when i checked my balance, the amount wasnt credited..

i called up the customer care again, spoke to their senior again n he told me that no action had been taken n i'll get the money after 48 hrs.

this means the other two seniors that i spoke to in the afternoon were lying..

is this the way to talk to customers??

these people are lying all the time..

i've been calling them n begging for my own money..

please do something.. cancel their licence..

Rs 430 is not a small amount..

if it were 10 or 20 i wouldnt have called those fools again but Rs. 430 is no small amount..

or give me TRAI's email address..

their service is really bad n i m really fed up of them...