Dear Sir,
* I have a post paid connection with Airtel. It is 9910435363.
* I had an advance rental 998 plan (Annual Rent Rs. 998)
* It got expired on 6th Dec., 08
* My usual bills were to the tune of Rs.200-300 per month.
* I didnot opt for renewal. I informed them to wait for my responce.
* Air tel on their own renewed the plan which had very high charges.
* Apart from these they added some of the addon packages on their own.
* My uses and the charges they billed are as under
Dec .08
Air time used = Below Rs 200.00
Bill amount = Rs 944.00
Jan, 09
Air time used = Below Rs 200.00
Bill amount = Rs 828.00
Excess Bill charged: Rs 1372 Approx.
In this regard i contacted Air tel. Instead of making correction they are offering me a meager amount of waiver of Rs.498. I reuqest you to kindly intervene and direct the air tel to mend the bill and not to harrass the consumer.
I copy the email sent and received
Yours sincrely
Gajender Yadav
Emails SEnt and Responces Received From Air-Tel
Dear Mr. Yadav,
Thank you for contacting Airtel.
As per your previous interactions, you had expressed concern over the billing charges for your Airtel mobile number 9910435363.
We understand your concern and will work towards resolving the same.
On checking our records, we would like to inform you that you have been charged correctly as per your bill plan rental charges and usage towards tariff plan charges. Hence, we are unable to provide waiver towards the same.
Also, we would like to confirm that a waiver of Rs.224.72/- and Rs.273.03/- towards VAS rental charges has already been posted in your account on 24/02/09 and 23/02/09 respectively. Please be informed that the credit for the same will be reflecting in your forthcoming invoice dated 07/03/09.
For further assistance, mail us at [email protected]
We value your association with Airtel.
Warm Regards,
Vasanth
Customer Care Executive
Bharti Airtel Limited
Dear Madam
I feel you didnot get me. What I want is reversal of excessive charges of
Rs.1372. (as you charged in excess)
As requested earlier I reiterate that after expiry of adavance
rental a plan is arbitrarily given by you which was not to the tune of our
requirement. What I say again and again is that you charge for my airtime
uses
and? not the way you have done. Don, t force the customer? to approach to
the regulatory authority when you can do it. You must appreciate that a
ctomer should be asked to pay for the uses and not for other things. I
value your time you reciprocate the same.
Gajender.
Dear Mr. Yadav,
Thank you for contacting Airtel.
As per your previous interaction dated 25/02/09, you had expressed concern
over the bill charges and details for your Airtel mobile numbers.
Kindly send a message as EBILL to 121 (toll free) to
avail any particular bill from last four months bill through email. The
same will be sent to your email address immediately.
The bill through email is password protected and you can retrieve it by
sending a message as ebill password to 121 (toll free) and it will be sent
through message immediately.
You can also logon to our website www.airtel.in to view the last 4 invoices
with Itemized statement at free of cost after 2 days from the bill
generation date. You can find the below steps to view your bill details:
1. Logon to our website, www.airtel.in
2. Please login with the username and the password and you would be able to
view your Mobile account details.
3. Click on "Bill Guide" option
4. Select the invoice period to view the details and click on "Bill
details"
5. Click on "Itemized Call Statement" to view the itemized call details.
You can also click on "Receive bill on Email" option to receive bill in PDF
format.
Please revert to in details regarding the reversal of charges to enable us
to process further.
For further assistance, mail us at [email protected]
We value your association with Airtel.
Warm Regards,
Nithya
Customer Care Executive
Bharti Airtel Limited
Dial *121# (toll free) from your mobile and get instant information for
your Prepaid or Postpaid Account on your Mobile Screen.
&- Original Message &-
From [email protected]
To [email protected]
Cc
Subject Re: Re: (Mobile No:=9910435363) Reversal of Excess Billing Message
From "devendra yadav" [REF:247155018613]
Date 25-Feb 9:20:57
Attachments None
25/02/09
Dear Sir/Madam
As requested earlier I wish to reiterate that after expiry of adavance
rental a plan is arbitrarily given by you which was not to the tune of our
requirement. What I say again and again is charge for my airtime uses
and? not the way you have done. Inform me in detail about the
(i) Air Time uses (Detailed Break up)
(ii) Charges for Uses
(iii) Misc. Chages
(iv) Amount you are supposed to reverse
Kindly note that taxes to be collected should be in tune with my uses.
I hope you will not put me to mental agony once again.
Gajender
On Wed, 25 Feb 08:14:31 0530 [email protected] wrote
Dear Mr. Yadav,
Thank you for contacting Airtel.
You have expressed concern over the excess bill amount for your Airtel
number 9910435363.
We understand your concern and will work towards resolving the same.
Please be informed that your Advance rental 998 plan has already been
expired on 06/12/08 and we are not in receipt of your request for plan
renewal and plan has not been renewed and the waiver would not be able to
pass for the same.
We would like to inform you that plan activated for your number is Airtel
Jackpot 249 plan and the advance rental plan is not applicable for this
plan.
We would like to confirm that a waiver of Rs.224.72/- and Rs.273.03/-
towards VAS rental charges has already been posted in your account as on
23/02/09 and 24/02/09. Please be informed that the credit for the same will
be reflecting in your forthcoming invoice dated 07/03/09.
For further assistance, mail us at [email protected].
We value your association with Airtel.
Warm Regards
Madhura
Customer Care Executive
Bharti Airtel Limited
Dial *121# (toll free) from your mobile and get instant information for
your Prepaid or Postpaid Account on your Mobile Screen.
&- Original Message &-
Dear Sir
Excessive Bill charged for Ph. No 9910435363 in the name of Gajender Yadav
as Under:
In this s regard Iwish to submit that my annual plan got expired sometime
in Nov.08 which has been renewed by Air Tel arbitrarily???
My request is:
Reverse all the undue charges (Rs: 1372.00?)immediately without any
negotiation. I am ready to pay the charges i used the ervice. Surely you
will not like your customer to suffer in such a fashion. It is really
paionful that a customer as to suffer to? unidirectional decision forced
upon him.
Kindly respond positively??
Gajender Yadav
Kidly note that in this regard i have spoken to your customer service
representative who offered some rebate. I reiterate that i don't want
rebate rather i want you to charge me justifiably.
0 comments