Hi,
I am Srinath D, I have been using airtel post paid connection until December as I planned to move to U.S.A, I requested to cancel my connection in airtel customer care center (Indira nagar, Bangalore) on 11 on dec but it was not canceled and i was receiving bills and i could see that the connection is still in active state. I raised a complaint about this on 3 of February to the customer care center, Somebody named SATHISH from cancellation department told me that it would be canceled within 24 hrs. On 12 march I saw that it was still active, so I called up the customer care on the same day, they told me to clear the outstanding, WHICH I WAS NOT AT ALL USING, still I cleared on the same day through online payment and the call was transferred to same person SATHISH from cancellation department, he regretted for the inconvenience and again told that he would ask the concern department to cancel it and he assured that it would be cancelled within 24 hrs. It was deactivated the next day, however I could see it active state on 31st of March. Now I am staying in Nashua U.S.A and I will not be able to use the sim card nor talk to the customer care, I kindly request you to cancel my airtel postpaid connection immediately.
Please help me out in this regards. It has been very frustrating for me to go over this.
My post paid connection number is: 9741027998.
Mobile Account no: 105-102353369
Consider this as my authorization to cancel my connection and PLEASE CANCEL MY CONNECTION IMMEDIATELY AND DEACTIVATE MY SIM CARD.
Thanking you
Srinath D
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