Hello India,
Hope you would help me. Please find below the correspondence with Bharti Airtel who is supposed to be one under TRAI and need to help customers. This is a ridiculous act from Bharti whom you have rated and approved as a service provider. This is a company which is supporting a criminal and even a nodal officer at the company doesnt care to even reply me.
I need India TRAI to take up this with Bharti and find out who actually used my credit card at their website and ended up using my money illegaly.
Please rever
&&&- Forwarded message &&&-
From: Sundar M
Date: Sat, Mar 14 at 11:35 AM
Subject: Fw: 9987234865 [|BAL|9987234865|210220091919|]
To: [email protected], [email protected]
Cc: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
Would you reply or do you want a criminal action against Bharti Airtel and a compensation will be claimed at the consumer forum. Please do not encourage and support a criminal. I hope that you understand that what you are doing by not answering is also a criminal activity.
Bharti Aritel has illegaly taken out money from my CC and not yet responded. And you call yourself as a NODAL office, you cheater and for yourself dial this number 9987234865. Never answered. Then why the hell do you have a phone # guys.
Please call me ASAP and revert the charges, along with interest and overlimit charges.
&-- Original Message &--
From: Sundar M
To: [email protected] ; [email protected]
Cc: [email protected]
Sent: Monday, March 09 12:17 PM
Subject: Fw: 9987234865 [|BAL|9987234865|210220091919|]
Hi Criminals,
Please read the below email correspondence. I was assured that I would receive a response in 10 days. You supporting a Criminal is also a crime. Please reverse the charges ASAP along with the interest charges and whatever charges I had incurred because of these unauthorized criminal transactions. If you are supporting your customer, he is a criminal and you will be sued by Indian Law as well. This is well past the time you had requested me to wait.
Please revert back ASAP.
Meenakshi Sundaram
93209-48122
022-40110300 (207)
Regards,
Sundar
&-- Original Message &--
From: Sundar M
To: [email protected]
Cc: [email protected] ; [email protected]
Sent: Wednesday, February 25 11:56 AM
Subject: Re: 9987234865 [|BAL|9987234865|210220091919|]
Thank you for your response. Please revert ASAP as my Bank is charging me interest for the same. Also, the contact number you had provided for the Nodal officer never seams to be answered. Can you please provide me a valid number?
A copy of the Credit card statement was submitted to your Airtel relationship center on February 24. (the rep name is Waseem). He also requested for a copy of my Pan card which I did submit too.
Please follow on these charges and reverse them ASAP.
Thank you for your cooperation.
Meenakshi Sundaram
93209-48122
022-40110300 (207)
&-- Original Message &--
From: [email protected]
To: [email protected]
Sent: Wednesday, February 25 10:57 AM
Subject: Re: 9987234865 [|BAL|9987234865|210220091919|]
Dear Mr. Sundar,
Thank you for contacting Airtel.
We understand from your previous interaction dated 23 February you have expressed concern over debit of payment through your Credit Card.
We understand your concern and will work towards resolving the same.
We request you to kindly revert with bank statement in order to assist you better in this regard.
Further, please find below the Nodal officer details for your reference:
Contact No: 9987234865
Email Address: [email protected]
You can also check the details of the Nodal Officer on our Website ¿ www.airtel.in under the ¿Contact Us¿ link and Nodal Officer details are also printed at the bottom of the main page of your monthly Airtel bill.
The Nodal Officer will get back to you with the resolution / response within 10 working days. If you are not satisfied with the response from the Nodal Officer, you may escalate your complaint / grievance to the Appellate Officer with the details of your interaction with the Nodal Officer.
For further assistance, mail us at [email protected].
We value your association with Airtel.
Warm Regards,
Anandan Durai
Customer Care Executive
Bharti Airtel Limited
Have feedback to share about your e-mail interaction with us?
Please visit http://www.airtel.in
Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc: [email protected]
Sent: 24/02 12:09:01
Subject: Fw: 9987234865 [|BAL|9987234865|210220091919|]
Please read the entire correspondence below and reverse the charges ASAP. I will also want you to pay me back the interest and overlimit charges that my Bank has charged me.
Regards
Sundar
&-- Original Message &--
From: Sundar M mailto: [email protected]
To: [email protected]
Sent: Monday February 23 12:45 PM
Subject: Re: 9987234865 [ BAL 9987234865 210220091919 ]
Is there someone I could talk to at your nodal department or have them call me. I am sick of your canned responses. Cant you understand there is a criminal who has used my CC on your website. I DO NOT have any relation with your company. I need to know who had used it and you need to reverse the charges back ASAP.
If I am not receiving a response in 24 hrs I will ask for a heavy compensation from your company for playing fraud and supporting a criminal. My CC statement with the transaction #s mentioned below was charged on my ABN credit card # mentioned below in my original email. If you are supporting a criminal you have to face it.
My CC was used on your website on January 10th for the below mentioned transactions. I repeat I DO NOT have any relation with your company. As your email only accepts with a mobile # on the subject I had mentioned your nodal departments number on the subject line. My bank is charging me interest every day. Please check and reverse the charges ASAP.
You guys are nuts not reading any part of my emails. I am attaching the original email below for your reference.
Hello
I contacted a person named Sangram at your office. He said he had forwarded it to the Accounting and they were of no help. He requested me to forward this email to the next level. We need to get this resolved ASAP as my bank is charging me interest for the below illegal transactions carried over at your website. I have contacted my Bank and they wanted me to initiate this dispute with the merchant directly.
Please let me know if you need any other information. If you need a copy of my statement I could fax it to you as well. If you need me to take it up legally please let me know immediately.
Please resolve this and credit my credit card ASAP.
Hi Sangram
Further to our conversation please find below the requested information:
Name: Meenakshi Sundaram
Bank: ABN Amro
CC #: 5425 0517 0501 3364
The below transactions were dated January 10 at your website. All the transactions are shown as Bharti Airtel.
Amt: Rs. 300 -
Authorization: T19133
Amt: Rs. 999 -
Authorization: T19080
Amt: Rs. 10 000 -
Authorization: T18689
Amt: Rs. 226.94 -
Authorization: T19183
I have not made these transactions on your website. I contacted my bank and they asked me to raise the issue with the merchant. My credit card was used and please revert the charges back to my CC ASAP. If I need to contact your nodal department please provide us with their contact as these are illegal transactions carried out on your website using my credit card.
If you need any other details from us please let me know.
Thank you for your cooperation.
Meenakshi Sundaram
93209-48122
022-40110300 (extn: 207)
Call me at 022- 40110300 (extn 207)
Meenakshi Sundaram
Regards
Sundar
&-- Original Message &--
From: [email protected]
To: [email protected]
Sent: Monday February 23 12:41 PM
Subject: Re: 9987234865 [ BAL 9987234865 210220091919 ]
Dear Mr. Sundar
Thank you for contacting Airtel.
We understand
...Rest of the message is truncated.
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