Airtel
Activation of ISD without request/consent/confirmation

Dear sir

'

i am having a corporate conection of AIRTEL company consisting of 11 conections since last four years

i am facing a problem regarding ISD

i have not asked to the company to activate ISD on my conections

but the company activated the ISD at their own

At one number there became a bill of APPRX Rs 4- in the month feb- mar

From that number we have not made the ISD calls but it looks like that the number was hacked and the ISD calls were made

we haver never made any isd call at all

i want to know that wherther the company can activate ISD on our numbers without taking any permission or giving any informationto us or not

we were not even known of the fact that the ISD is active on our number

we were never told about that the ISD is active on our number

THE company's official also came to us and said that they will waive 25% amount and the balance we have to pay other wise they will disconect the numbers

but we were not in a position to pay such a huge amount and we denied their offer

Regarding activation of ISD the officials say that the activation of ISD is based on the guidelines of TRAI

i want to know that whether there is any guideline from TRAI of activation of ISD without consent of customer

further i want to say that if ISD was not activated on our number this disputed amount would have not been arised

now our numbers are disconected

i want to know where i stands?

what can i do?

please let me know and tell a sollution for it

thanking you

yours truely