Hi Sir,
This is to inform you that i am an Airtel customer for many years. I have been facing a network problem for the past 2 months whenever i call up some ISD numbers. I have reported the same to the network department. They had promised that they would look into the issue and would resolve it. The problem was that when i call up some ISD numbers i hear the ringing tone as usual but when i look at my phone i am already charged before anyone picks the phone. This happens not always but randomly. Some times its perfectly alright. I have tried the same numbers from MTNL and Sify phone, there are no issue.
This was happening since last 2 months, last month Airtel told me that they are checking the same and mean while they would waive all the call charges to those number which were 30 seconds or less until they resolve the issue.i was assured a resolution at an early date.
This month i had written an email to you about the issue in detail but i haven't received any reply for you. Yesterday 30th Aug i have received a call from them stating that their are no issue with Airtel network, and its with the ISD numbers and they will not be able to help further. And i am request to pay for the complete bill, which i think is unfair. And today i received the call from Sweta, network department that the issue is now resolved. I have not faced the network issue for the last 2 days. It could be that your department has resolved the issue, but i am not sure if the problem would re-occur.
I would request you to please confirm if the issue has been rectified from your end. And also i would like to know Why should i be paying for the calls that were not connected to the number, should i be pay for hearing the ring tone. Airtel should have informed me if they were not able to resolve the issue earlier so that i could have opted not to use my airtel phone to those numbers.i would request you to waive off the charges for last month bills and calls to the particular number which is less that 30 sec up till yesterday. Further i will not be making the calls to those ISD number from my airtel mobile i would rather use MTNL or sify for the same.
I would request you to please intervene the whole issue and do the needful at an early date.
Thank you
regards
Binoy Jude
9810631369
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