Date: 31.08.2007
Dear Air Tel Service Providers,
I regret to write as following:
I have contacted an Air Tel agent to provide internet through broad band service in my PC. It was very easy because my building is well connected with broad band cable at Indra puri colony Near Bhawarkunwa and earlier connection was given to some one. Sales officer Mr. Suresh Bhagat responded very soon on 21st August 07. We completed all paper formalities & I paid Rs. 600/- . I asked when I can get the service. I hoped on 23rd but he promised by 24th positively. August 23rd I got cable connection up to PC and phone (instrument) connection. The person who connected the line told that tomorrow morning you will get modem connection and your PC will regularize the internet facility. Modem provider is separate staff. Next day I was waiting and nobody came. When I telephoned to air tel. office, Mr. Shri Ram telling him staff told that today he is on leave and tomorrow he will attend you surely. I informed that I will be out of station from 25th to 29th. Again he promised that before you leaving by noon, modem must be installed but he was failed. During my leave he telephoned 2-3 times asking that when I will return? I told to return on 30th and came back on 30th. Again I was promised that 31st modem will be installed but by evening 19.00 hrs. While writing this mail nobody came.. I also contacted to Bhopal office and they replied that by evening the person will connect the modem. Now every concerned are not picking up the phone
I surprise and wonder such behavior from Air Tel service provider employs in this competitive age. I get hurt ten days, felt very sad and decided not to obtain any service from Air Tel. Mr. Sunil Bharti Mittal who built this great empire will also feel very shame hearing customer dissatisfaction.
I was very happy if I was told that I will get service after one month but this type communication gap and falls talking I have seen first time in my life.
Cash Receipt No. - 27110, C AN F No. - 2053817. Name –Ambika Prasad. Airtel Form Sl. - 2053817.
May I still hope that some one will take action against such cheating staff? So that no one other can suffer and unbelief with such pride big telecommunication providing company.
With best regards,
Ambika Prasad.
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