On 27/08 I recharged my account for Rs 498 at Airtel relationship centre in Burdwan for the unlimited mobile office plan. My phone number is 9679143187. Later I came to know that the service will be activated within 48 hrs. Unfortunately it did not happen so. On 2/09/09, five days after my recharging I had to call the customer care to remind them about activating th service and they did so. This was an evidence of their apparent callousness. However larger part of the dissapointment and shock was still awaiting me. To my utter dismay I found that an exorbitant rate is being charged from my current balance whenever I open the internet, no matter whether I only browse or download, even though the plan says unlimited. The customer care personnel informed me that initially 1.5 gb is free thereafter I will be charged for further data transfer but he failed to explain why I am being charged right from the begining. He promised to look into the matter but the entire day passed without any change. I called the customer care several time all of them were unhelpful in solving my problem. As things stand now I am unable to use the internet without my account balance pulmetting to zero.
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