Dear Sir,
I am having 17 sim cards registered in my name: Mr. Pankaj Yerwa,
My mobile no. 9960610163. Account no : 112 - 101343882.
The nos. of my 17 sims cards are as below, these cards are with my employees, all are having a single account no. :
9975565530
> 9975565531
> 9975565532
> 9975565533
> 9975565534
> 9975565535
> 9975565536
> 9975565537
> 9975565538
> 9975565539
> 9975565591
> 9975565592
> 9890531163
> 9860310163
> 9860126163
> 9890737163
> 9960610163
I have not received any bill for these nos. from the last 2 months, last month I received an sms mentioning that I need to pay before the due date and the payment was made, with assurance from your customer care that I will receive an e-bill for the same. Till date I have not recieved any e-bill for last month.
Today I have again received an sms from Airtel saying that, its my last day today and I need to pay. I have not received any e-bill for the same. I have disabled my paper bill from last month. Do I have to pay the amount without receiving the bill?
I have also made several calls to your customer care number, the customer care agents are very unpolite and are least interested in understanding the customers problems.
Please refer to the below email, the complaint no.15892553 (mentioned in below email) has been deleted, this is what I come to know today from your customer care agent (Ms. Jyoti), after I call them for the e-bill. The reason for deletion of this complaint no. is also not know to them. Can I get a clarification for the same?
I also have spoken to the floor manager Mr. Vijay Bhardukar, who was extremely unpolite, mannerless and inefficient to understand my problem instead he banged the phone down, without giving me a satisfactory solution.
Initially when I took all the connections, I have requested for paper bill, later I converted it to e-bill and I did recieved a bill for all the 15 nos. I had that time, later I added 2 more connections and with that I stopped getting an ebill for any of the numbers.
My only request to the company is to please send me a consolidated e-bill for all the 17 nos. to my email id an the password for the same to my mobile no. 9960610163, like I was getting previously. I fail to understand why this service was disabled.
Today is my last date to pay the bill, and if I don't the bill, how do you expect me to pay the amount? I raised the same question to Mr. Bhardukar and upon which he replied that I need not pay the
late fee. I asked him to put the same statement on email and he refused to do so.
Does the floor manager or your customer care agent have the authority to waive off the late payment charges and make false commitments to customers? Is this a kind of a joke that they are cracking with customers?
After all the harrassment and trouble I have undergone after talking and emailing to your customer care, I expect a responsible reply asap.
I also need to know, what happens to my late payment charges, if I don't receive a bill from your end till the last day? Why should the customer bear the late payment fees for the company's fault?
If my queries are not sorting out asap I will be forced to surrender all my 17 sim cards and opt for another service provider.
Regards,
Pankaj Yerwa
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