I've been using this Airtel number for past 1 year. Last two months, the experience has been traumatic. Even after paying my Bill on time, they disconnected my number. Going to their service gallery is a pain because Customer care executive of this so called consumer friendly company are not so friendly. They didn't co-operate. its like 'we can't do anything till your payment gets reflected in the system'. They refused to believe their own company's receipt. I was without my phone for two harassing weeks, had business impact.
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