On Mon, 23 Jun nam ab wrote :
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>Sir/ Madam,
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>My phone # is 9867874504.
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>On May 23rd 2008 I had complained on customer service number that my balance is getting deducted. Your agent disconnected the line in the first call. after few minutes I made second call I spoke to some Mr Ajit after he informed me that I m sending some messages to Reliance number in U.P. which I never did. I asked him that I want to stop the message service right now. Your agent Mr Ajit advised me to change my message centre number, even after doing that a few minutes later I was getting the same pop up for balance deduction so called and spoke to Yogesh and asked him for senior he gave the call to ms Sapna, I told her even after changing my message center number how come the messages are still going out, she said that she will investigate the same and she will call back with 24 hrs, but that 24 hrs never came back till date. Later I spoke to many more people they told me the same thing that they will investigate and get back to me and also said that there is a problem in the phone # that is why the messages were going out.
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>I don’t accept this. Messages go out through a service provider and not through the handset without using it. I even spoke to some assistant manager Mr. Pranjit. He told me that he will speak to his head office and arrange to send me a letter stating that it is not Airtel error, but an error in the handset.
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>Please explain me why your asst manager is so irresponsible about this complaint. Arrange to reimburse me my deducted amount back as you people are not providing me any proof for the same nor do I agree with explanation.
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>I would request you to look into your customer service (BPO) if you keep on hiring people who disconnect line or just sit on the problem and do nothing about, even the people at manager levels Airtel is going to spoil its reputation in the market.
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>I will definitely put this information about your company on the website so that every parson will think twice before calling your customer service. Your services are good for nothing.
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>I feel like a nightmare by buying your service. Airtel should be ashamed about their managers who can’t live up to their words.
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>Need reply urgently.
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>Namrata.
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