Sir,
I am totally unsatisfied with the service provided by Airtel to the customers. The network problem in my area (Pimple Saudagar, Pune-411 027) is not getting resolved. Here there are 2 Towers (Pimple Saudagar and Kunal Icon) which are not powerful enough to offer a consistent network coverage over the area. The back up power source for supporting the transievers, reflectors and boosters has become weak. Moreover the intensity of the signal is pathetic. I am using Nokia 5310 Music express mobile and it has nothing to do with the intensity of signal that is being transmitted.
The network problem is making people like me to file numerous complaints in the Customer care centres. But the management who owns Airtel is not taking things seriously (i dont know why). They are not at all interested in providing a foolproof solution to the network coverage issue. The advertisements are misleading.
The problem might be solved by maintaining the towers in good condition and adding one or two additional boosters facing each direction. During power failure, the people who maintain the back up should check the signal strength of the transceivers.
I request you to take an action which will make the management think and device a permanent solution to this issue. This issue is affecting not only me but eeach and every airtel customer in the country.
thanks and regards,
Sudin T.R.
Network Deployment Engineer,
Level (3) Communications.
Infosys Technologies Ltd. Pune
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