DEAR SIR,
I HAVE PURCHASED A DTH CONNECTION OF AIRTEL DIGITAL TV ON 06.06.09 FOR MY RESIDENSE 61, VALLABH NAGAR, PIPLANI, B.H.E.L., KHAJURI KALAN, BHOPAL (M.P.) - 462021. I HAVE PURCHASED PACKAGE OF Rs.2600.00 FROM DTH GALLERY, M.P.NAGAR, BHOPAL (M.P.). DEALER HAS GIVEN ME A VOUCHER OF Rs.2000.00 SAYING THAT AFTER INSTALLATION YOU CAN RECHARGE THIS RS.2000.00 & THEY CAN RECHARGE BALANCE Rs.600.00 FROM THEIR END. AFTER INSALLATION, I HAVE RECHARGED Rs.2000.00 VOUCHERS BUT THYE SAME WAS NOT RECHARGED. AFTER COMPLAINING TO DEALER IT WAS RECHARGED AFTER 2 DAYS. DEALER HAS RECHARGED Rs.600.00 (2 VOUCHERS OF Rs.300.00 EACH) FROM THEIR END BUT THE SAME WAS REVESED BY THE COMPANY ON 15.06.09. AFTER COMPLAINING TO THE COMPANIES TOLL-FREE NO.18001028080 THEY HAVE GIVEN ME THE COMPAINT NO.774731. AFTER 2-3 DAYS THEY HAVE SENT ME THE MESSAGE THAT YOUR PROBLEM IS RESOLLVED BUT THE PROBLEM WAS AS IT IS. ON 15.06.09 THEY THE DISCONNECTED MY CONNECTION SAYING THAT YOUR BALANCE IS IN NEGETIVE. I HAVE COMPLAINT ONCE AGAIN ON 16.06.09 & THEN THEY HAVE GIVEN ME THE COMPLAINT NO.788459 SAYING THAT YOUR PROBLEM WILL BE SOLVED IN 24 HOURS. THEY HAVE GIVEN ME A MAIL ADDRESS SAYING THAT YOU CAN SCAN THE 2 VOUCHERS OF Rs.300.00 WHICH DEALER HAS RECHARGED FROM THEIR END & SEND TO MAIL ADDRESS [email protected] I HAVE SEND THE MAIL ALSO ON 23.06.09 BUT TILL DATE I HAVE NOT RECD ANY REPLY FROM THEIR END. KINDLY ADVICE & DO THE NEEDFUL.
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