I have lodged the complaint on 29.04.2009 regarding non working of set top box but by giving some temporary solution they avoided the replacement. But finally when the complaint of hang of set top box increased i lodged complaint vide complaint no.1462701, on 11.11.2009. And without any person attending the complaint i had received a msg that your complaint has been resolved, and when on asking clarification on 12.11. Mr. Nihar, Supervisor had assured me of resolution within 24 hrs and generated a fresh comp. no.1468862 dated 12.11.2009. And on 13.11.2009 a person from OSEAN Infratech, surya nagar, Ghaziabad named Mr. Bansal came (Piyush had sent him from the service agency) came and taken away the set top box for repair/replacement with an assurance to get it back by 14.11.2009. No one had informrmed but i had got a msg again that your complaint has been resolved. And on lodging protest a fresh complaint no.1479608 dated 14.11.2009 sent. No action was taken on your behalf. And the situation get worst when your service provider on contacting informed that he is not in town and will come whenever he will return to ghaziabad. And after that neither customer care nor Piyush had received any call from me throughout the day (sunday 15.11.2009)
Hereby i inform you to return me my set top box repaired/unrepaired within 24 hrs along with compensation for mental agony of Rs. 1 lack. And this mail may be treated as LEGAL NOTICE.
You will receive the copy of complaint within a week.
This is a highhandeddedness of the company and you along with your serviceprovider is playing with innocent consumers.
Ranjeet kumar
9711367345
MM 56, DLF ANKUR VIHAR, LONI, GHAZIABAD02.
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