Below is the mail i sent to the airtel officer. I requested them amny times on 121 customer service to adjust the amount rs.1460, which was overcharged, that that i can make the rest of the payment t airtel. But Airtel has stopped my incoming and outgoing & mobile shows the Invalid Sim. The no.9815972099 Belongs to me, which i use for perosnal and business use.
from "s.aujla ." hide details Mar 7 (2 days ago)
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"s.aujla ." to appellate.pb
show details Mar 7 (2 days ago)
To
Directors Marketing,
&
Director Operations,
Bharti Airtel Limited
Circle Office (Punjab)
C-25, industrial Area.
Phase 2
S.A.S. Nagar (MOHALI)
Punjab-160055
Subject: ILLEGAL ACTIVATION/ CHARGES without subscriber's interest.
Respected Sir, Madam.
My name is Satwinder Singh Aujla subscriber of 09815972099 and a busy business man.
I have the facility of rs 299GPRS, pacakage for unlimited access for internet activated to use it on my desktop. At the time of subscription also rs. 49 package was given for use net on phone.
In the month of december i was overcharged for the SMS OTHERS Rs. 1460. which was also notified to 121 customer service. Also many weeks i was illagally charged for Yahoo subscription rs 10/week.
AFTER MANY COMPLAINTS TO AIRTEL CUSTOMER SERVICE THE PROPBLEM IS NOT RECTIFIED & OUTGOING FACILITY WAS STOPPED FROM FEW DAYS, ADN NOW INCOMING CALLS HAS BEEN STOPPED AS WELL.
Mr. Pankaj 09815555182 from mohali office and airtel phagwara office callled me few times, with hs partial knowledge and guided me to pay the bill, i was threatened to stop my incoming calls.
The december month-bill was paid and later customer service was notified for the rectification.
So please rectify this issue in 5 working days. Unless my loss of business will be unbearable for me, because of comunication gap.
Thanking You
Satwinder Singh Aujla (Prop.)
Aujla Sanitary Sales Corp.
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