I have a post paid phone in my name. It has international roaming. I had visited the Adyar Branch in Chennai on the 5th of february and applied for the domestic plan to be reduced from Rs. 399 to Rs. 125 as it will be used abroad henceforth for the next few months. I spoke to Gokul Dilip kumar who asked me to fill a form, in which I very clearly stated that all I needed was the change of the domestic plan. To my surprise I find on the very next day my phone was disconnected. I learn later that the the customer care 212 calimed that I had requested for my post paid connection to be converted to Pre-paid, when all I had requested was for the change of plans as can be proved by the form I filled of which I hold a receipt with the number 9810. Anyways, I had to once again visit the Adyar branch and bring this to their notice. The manager there came out and finally did the needful. This was very obviously a mess up made at the Adyar branch. Now again, this morning I find that the outgoing has been barred. When I call 212 I am told that I have given a letter for barring, which is rubbish as I have given none. I speak to one Muthu at 212 who promises that the phone will be reconnected in 20 minutes at 9 in the morning. I call H Senthal Kumar the manager at the Adyar Branch and tell him my complaint. But he never gets back to me. When I call him an hour later he does not answer his mobile. So I call the landline at Silver Network, Adyar. A girl answers and says that the manager is attending to customers and will get back in 10 minutes. But he never does. After waiting for 3 more hours I call 121 insteadand speak to the manager, Kamal. Finally after threatening to take this up with the higher ups and that I might be forced to make a police complaint, my phone is finally debarred. But ofcourse, Mr. Senthal Kumar is yet to respond.
What I want to know why one has to face this type of callousness on the part of the staff? Why such mistakes take place and that too with a phone connection which we depend on? Why does one have to threaten to take legal action against the company to make things move faster?
I am disgusted with the attitude of your staff at the Adyar Branch who made the first mistake where I had given the application for plan change, and the don't care attitude proven by them by not responding to my calls. But I blame the whole team of Airtel, Chennai. For I had written to the Customer care on the 6th of February when I had the first problem and to which I received a reply saying that the mistake will be corrected and action will be taken. But whatever action was taken, it was clearly another set of harrassment.
Melita Malewa
0 comments