TO,
BHARTI AIRTEL LIMITED
SEC-12, FARIDABAD
DATE: 30-10
SUBJECT: REGARDING THE PAYMENT OF MY AIRTEL BILL
R/SIR,
I HAD PURCHASED AN AIRTEL CONNECTION NO. 9810049897 IN AUG FOR RS 999/-FOR ONE YEAR RENTAL ADVANCE .AFTER THAT DUE TO UNAVAILABILITY OF (Set and SIM has gone to U.K. Along with Anjali Verma on 1st March) MOBILE PHONE, AFTER USING IT FOR 7 MONTHS, IN THE FIRST WEEK OF MARCH I REQUESTED IN AIRTEL CUSTOMER CARE (9810012345) TO BLOCK THIS NUMBER. AS I .HAD PAID RS 999/- AS ADVANCED RENTAL FOR 1 YEAR. I TOLD THEM TO ADJUST MY DUES IF ANY FROM 5 MONTHS ADVANCED RENTAL, WHICH I HAVE NOT USED. IF THERE ARE ANY DUES AFTER THAT THEN SEND ME THE DETAILED BILL AT MY HOME ADDRESS, AS I HAD ALWAYS RECEIVED MY BILL AT MY HOUSE ADDRESS REGISTERED WITH AIRTEL. BUT I DID NOT RECEIVE ANY BILL FOR THE MONTH OF JANUARY & FEBRUARY (LAST BILL I RECEIVED ON MY HOME ADDRESS IS OF DURATION 8TH DEC. TO 7TH JAN.). AFTER FEW MONTHS THEY STARTED CALLING ME TO PAY AMOUNT WITHOUT SENDING ME THE DETAILS OF THE BILL. WHEN I ASKED THEM ABOUT THE BILL THEY SAID THAT THEY HAD SEND IT ON EMAIL ADDRESS REGISTERED BY ANJALI BUT I INFORMED THEM THAT SHE CANT OPEN THAT DOCUMENT AS IT IS AN ACROBET DOCCUMENT AND PASSWORD PROTECED (PASS WORD OR PIN IS SENT ON MOBILE WICH IS NOT REACHABLE) REQUESTED THEM TO SEND IT ON MY HOME ADDRESS. SINCE THEN THEY KEEP ON CALLING ME & VERBALY HARASS ME. AND I HAD STILL NOT RECEIVED BILL DETAILS.
PLEASE LOOK INTO THE MATTER & RESOLVE IT AS SOON AS POSSIBLE OTHERWISE I HAVE TO GO TO HIGHER AUTHORITIES.
THANKING YOU
YOURS FAITHFULLY
SURENDERA VERMA ([email protected]) Contact no. 9873177535
HOUSE NO. 762, SEC-9
FARIDABAD-121006
CC. 1. TRAI Note: - Mr. Kavi ram Tyagi (Contact no.9953872469) has threatened me to register a case against me and told to deposit Rs 16000/-
2. CONSUMER FORUM
0 comments