Dear Sir
I had purchased an airtel simcard and had it activated it from April 01st under CUG scheme as provided to my company where I am working M/s Karvy Group vide mobile No.9633303512. On Saturday 20th June my outgoing calls were barred and when I had contacted the customer care they had informed me to pay Rs.11000/- which has become due and finally they asked me to pay Rs.6950/- which was paid in cash before 2 pm. But inspite of this, the outgoing calls have been barred. Today I had called up the customer care at 9895012345 and they informed that the remittance has been updated today morning only and hence this sim card will get activated only within 24 hours. I am also informed that the bill has not been generated at all.
There is nobody to be contacted at Airtel and there is totally a defeciency and laxity of service at all levels. Today I had been to Airtel Panampilly Nagar Office and I had asked the contact no of mobility division and one of the guys asked me if I want to cancel the connection, he will give the application form for the same. Such is the level of service. Very much Worst than BSNL.
Regs
Ramachandran M
Cell.9446541515
mail id: [email protected];[email protected]
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