AIRTEL MOBILE SERVICE IS THE WORST SERVICE I HAVE SEEN IN MY LIFE. THE CUSTOMER CARE PEOPLE DO NOT RESPOND WELL WHENEVER YOU ARE NEED.
IN MY CASE, GPRS SERVICE WAS ACTIVE ONLY FOR 5 DAYS . ON 6TH DAY I SENT REQUEST DEACTIVATION OF GPRS. I HAVE BEEN TOLD BY THE CUSTOMER CARE THAT YOU WILL BE CHARGED ONLY FOR THE DAYS OF USAGE. AND THE SAME DAY I RECEIVED THE DEACTIVTION MESSAGE.
BUT I SURPRISED, MY BILL WAS SHOWING 399RS. CHARGE .
I CALLED UP CUSTOMER CARE AND ASKED FOR THE SAME. THE REPLY WAS AIRTEL WILL ADJUST IN THE NEXT MONTH. WHEN CONTACTED ONCE AGAIN TO CUSTOMER CARE, REPLY WAS OUR SYSTEM IS NOT OK, CALL ADTER 2 HR. I CALLED 2 HR. LATER, REPLY WAS MY GPRS IS STILL ACTIVE AND WILL NOW BE DEACIVATED.
(AIRTEL IS THE ONLY RESPONSIBEL FOR NOT FOLLOWING THE DEACTIVATION SMS THEY SENT ME.) I AGAIN SENT DEACTIVTION SMS AND RECEIVED SMS SAYING THAT YOUR GPRS IS ALREADY DEACTIVE. I CALLED UP AGAIN TO CUSTMOER CARE AND TOLE THEM THAT I WILL NOT PAY UNLESS YOU CIRRECT MY NEXT BILL FOR THIS MISMATCH. AIRTEL AGREED TO MAKE ADJUSTMENT. BUT AGAING I RECEIVED THE BILL WITH GPES CHARGES OF 399. THUS THSI TIME I HAVE BEEN CHARGED FOR 399 399 = 898 RS. GPRS. BILL. AFTER CONTACTING AGAING THE REPLY WAS AIRTEL WILL ADJUST IN NEXT BILL. SAME STORY REPEATINF FROM LAST THRESS MONTHE. AND FINALLY THIS MONTH I GOT TOTAL GPES CHARGES 399 399 226.1 = AFRAID OF SUMMING UP.
TODAY WHEN AIRTEL CALLED ME AGAING I REUESTED ABOUT MY GPRS CHARGES. THE REPLY WAS SO ARROGANT BY A LADY EXECUTIVE THAT ANY BODY WOULD HAVE THOUGHT OF SLAPPING HER STAIGHT FORWARD.
MY REQUEST TO ALL DEAR CUSTOMERS
" PLEASE DON'T USR AIRTEL SERVICE. THEY ARE DEVILS AND KNOWS ONLY DIRTY SERVICE "
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