Dear Sir/ madam, In fact i have reached a given up stage while writing this complaint but then realized that airtel does not give free service and I am a customer and i believe in the philosophy that the "Customer is always right".
My problem is: That the area i am working in Ballard Estate, Neville house, ground floor, currimbhoy road mumbai 400 001. Tel 2263414/15 and my mobile no is 9867285970.
There is practically no signal or if there is at all there is a call drop, despite the fact that there is an Airtel booster.
I have started complaining through my mobile) about more than a month back (references would be in your recorded customer service log as to how many times the calls were made and time wasted.
Till today no body from AIRTEL has neither bothered to address this issue even, leave alone the solving of the same.
Each time one gives a complaint a profusely apologetic customer service personnel attends and gives a complaint number and further to that nothing happens. It is true but pathetic.
I insisted that some body from the technical department attends the problem as there is no way the customer service has been able to link the same to the technical department.
How long this agony would continue as the whole team of Airtel users at our office along with me cannot sit at our desk and make or receive calls. We literally go the road/ lobby and accomplish the calls.
Any answer? how Long? and who will do it?
Please come back with reasonable solutions.
Regards.
Mangat V K Kannan.
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