I have made numerous complaints and have also followed the formalities of deactivating the GPRS service on my airtel postpaid account, but still I have been charged Rs.399 in the current bill and Rs.399 in the last months bill. I have been charged this amount wrongly twice in the months of May and June. I have made complaints but the customer service executives either disconnect the calls or transfer it to another executive.
On the other hand the payment collection department keeps harassing me for making payments without listening to my queries. There has been continuous harassment from the payment collection department whereas there is no one ready to register a complaint and take some action.
The worst part is that the customer service executives disconnect the calls in the middle of a conversation. This is not expected from a company like AIRTEL which is supposed to have a good reputation.
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