I had paid my postpaid bill for the number 9096082411, i have asked the customer care executive Mr. Manoj Patil at Vasai (W) relationship center to disconnect the number & close the account...
he said he will do it & asked me to pay the billed & the unbilled amount. i paid Rs 1065/- on 9th march he said i will get my deposit of Rs.500/- within 45 days..., i removed the sim card & kept it in my cupboard...
i left the center & was waiting for my deposit cheque...
now on 16th may i got a call from airtel's retention dept saying i have to payRs. 402 the rent for march & april. now as i have not made or received a single call from 9th march till date why should i pay the rent...
its Mr. Manoj Patil's fault as he has not disconnected my number which he had said he would do...
instead of paying me interest for delay in my deposit amt, airtel wants to charge rent on a number which was not at all used...
I have put a mail regarding the same issue to Mr. Abha Gupta he is a nodal officer for mumbai it has been 2 days i have sent the mail he has not replied back, as the cell is always busy...
AIrtel being such a good brand my family uses airtel phones from many years, if such a thing happens to an old customer then its really time to change the brand i guess...
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