Hello Sir,
I have been using Airtel for last 6 years. I had addon connection as well. I wanted to disonnect my addon number on March 09 but Aitel service given me an offer saying there will be 15% discount on my bill on my actual number and 75/- rental will be charged on my addon number if I keep my addon number alive for 6 months. This proposal given to me in the month of March. But none of the proposals are activated for that month onwards. Even the April month bill I have pid without any discount so that I will get a rebate of in the next bill. I have been raising requests and calling for each and every day but it has not been resolved for 3 months. I even stooped aping the bill untill the issue resooved that I informed to the customer care as well. So that to avoid late fees what agreed by the customer care people. Thay also agreed for their delay not from my side. Even I informed that if they are not going to resolve then I will disconnect the number. Even with all these process the issue never got resolved. At last today (3rd Aug) they disconnected my number without information. There is no valid reason to disconnect the number instead of resolving the issue. I even informed them that to remove the discount offer from the month of August 09 onwards and calculate all the amount for last 4 months and I am going to all the amouont. But they havn't resolve the issue and disconnected my number. inbetween all of these 2 weeks back they barred my outgoing calls for 6 days. After a long waiting and long discussions with support guys the number again activated for a week but not it is disconnected without any information.
Hope this description quite enough to understand and helps to proceed for the next level to resolve.
Thanks for giving me an oppertunity to rectify the Airtel system so that other common people will not face problems like me.
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