I have taken 2 post paid CUG connections. First i was given a set of numbers for that connections. Next day i was told that the numbers were not valid and i was given another set of numbers. it was activated after 3 days (excluding 2 days saturday sunday). The dealer gave the recipt for old number. I asked receipt for the new numbers but he did not.
So i have to pay 7 days rent without using the number.
during address verification i was not in the home. The contact person who i gave for verification said that i am staing in home, but i will be shifting the home by next week. but the verification agent entered that i am not staying there. Then i got a call from Airtel askingfor the reason. i told them i will be shifting home by next week. the they get the new home address saying that they will do the address verification to the new address. but no one came there. also no one came to my company for the verification. Then for a week it was workng fine. Now they deactivated the SIMs saying that the address veriofication went negative. I checked with the dealer. they are telling that nothing can be done on this. To retain the samr numbers, they ask me to convert the numbers to prepaid and recharge for 199rs each and again change thatto post paid connection.
So i have to pay nearly rs400 and the pro rated bill for the post paid connection and deposit for the new connection. Is this required for me? Already i have revised the numbers with my friends and relatives and bank. Now i have to repeat the same again. I AM TOTALLY GOT DISATISFIED WITH THE CUSTOMER SERVICE AND PROCESS OF AIRTEL PEOPLE.
They are not ready to blame the verification agents.
They are not ready to blame the dealers.
They are not ready to blame their process.
They are very much ready to blame the customers.
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