Hi,
I m having one Airtel Prepaid connection. 919974 362 661 my main motto to buy this is only for “Mobile Office”. But on last Friday 19th Dec’08 around 22:30 on same day my Bal is around 60/- I have act “MO” by *567# and it’s activate. I have received Sms for the same & my 15/- will be debited from my Prepaid A/C. But while connect with my Laptop it shows Error “Packet Data Not Available”. Then I made call to 121 around 22:45 & the agent guide me manual settings for my phone & it’s done Thanks. Also I need setting for my Laptop, and then he was told me for this u need to call 12140. I made call to 12140 around 23:10 but I m not get connected with the same, and the IVR says Write AIRTEL & send it to 121. After this again I made call to 121 to know about what is this going on why I am not get connected with 12140 but also I am not get connected to 121 also & same the IVR says Write AIRTEL & send it to 121.
Around 23:30 I made 121 from my postpaid connection for Laptop settings & the postpaid agent inform me that you need to made call on 12140 from prepaid card only then & then only you get proper information about the same. Can you transfer my call to Prepaid dept. Agent says No.
So, that is not possible for my prepaid because when I made 121 or 12140 the same thing I heard Write AIRTEL & send it to 121.
On 20th Dec’08. I visit Bharti house Ashram Road, Ahmedabad. Around 18:05 At Bharti house when I entered the last token no was displayed on board was 203 & my token no is 211 waiting more then 45 min. then I meet Mr. Sandeep I ask him about my 121 services why I am unable to call 121 or 12140 Customer care? What Mr. Sandeep replies me that you have dialed more then 30 times to 121? And that is reason your 121 services are bard. Is it so!! If I dial more then 30 times to 121 then my CC services are bard??
Mr. Sandeep: Yes,
Then please let me know how many times & when I made call to CC!!
Mr. Sandeep: how many time you have dial 121 that detail will be not update in our system.
Is it so!! I know I haven’t made more then 7 times, Also need to know when I bought the Airtel Prepaid card there is on CAF need to fill up by Customer that also I have filled up in that CAF. I want to know have you mention in CAF if I made more then 30 times to 121 then my 121 services are bard??
Mr. Sandeep: No.
Then why my services are bard?
Mr. Sandeep:&--(Totally Blank)&& No Answer.
Ok now tell me how can get my Laptop setting without making call to 121 or 12140 because my CC services are bard??
Mr. Sandeep: I don’t know that you have to do by other prepaid card.
Now just tell me how to deactivate MO?
Mr. Sandeep: Call up 121 or 12140 they will assist you.
I ask him then what you are setting hear & what you doing hear???
Mr. Sandeep: &&-- (Totally Blank) &&&&No Answer.
I walk away form there because it all waste of time and no use to setting in front of this kind of Airtel Officer.
I am surprise about No Good Evening, No Thank You & No Good buy……..
After a week on 27th Dec’08 when I Check my prepaid balance it shows 0.00/- how?? & also I am not able to make call on 121 or 12140.
So kindly explain me some quarry which I have.
• How many times I made call on 121 or 12140 from I bought the new prepaid???
• Is there any line in CAF if customer calls up to customer care more then 30 times the services are bard??
• If yes then show that line where is it & on which page??
• If no then why my customer care 121 or 12140 services are bard??
• As Postpaid CC informed on 19th Dec’08. you need to make call from only & only Prepaid card then you get settings for your Laptop, just tell me at night 23:30 where I have to go & what he is going to tell does he think twice before he speck!!!
• What is your feedback about these things & what you doing after this will happen with you???
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