FOLLOWING ARE THE PRINCIPLE COMPLAINTS OF AIRTEL AND THEY ARE DOING THIS WHITE COLLAR CRIME FOR SEVERAL YEARS:
I wish to complaint against Airtel Hello Tunes services.
I have consciously not subscribed to any Hello Tunes and an amount of Rs.30/- has been deducted from my balance. I wanted Airtel to refund this amount so lodged a complaint (1114219875) after immediatedly unsubscribed to this service as soon as I saw there mail on my "in box" on 14-Nov-09.
After some tough talking with cust care my money of Rs 30/- credited back into my account. BUT WHAT ABOUT THOUSANDS OF PEOPLE WHO ARE UNAWARE OR WHO DO NOT KNOW THE PROCEDURE...? THIS AIR TEL IS LOOTING THE CITIZENS LIKE THIS AND THERE SHOULD BE PROPER ACTION AND LAWS TO AVOID THESE TYPE OF CRIMES.
Also THERE IS NO DIRECT ACCESS TO AIRTEL CUST CARE. In the Initial menu you will only hear advts and all crap.
GO to some Value Added Service, then press 9... chances are good to get some cust care guy online HOPING SOME VALUE ADDED SERVICE SUBSCRIPTION from you...!!! That's the only way I know...
Vasu
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