Dear Sir/ Madam,
I Had Made An Online Reservation For A Railway Ticket From Mumbai Bandra Terminus (BDTS) To Delhi Nizamuddin (NZM) On The Train Garib Rath With PNR No. 823-2492695 For 30/06 For Mrs. Usha Aggarwal And Mr. Arjun Aggarwal. The Status Was Wl/34 And Wl/35 With The Chart Prepared.
I Had Already Sent The Passengers To The Railway Station Before The Seat Was Confirmed As The Tickets Are Usually Confirmed Only 2 Or 2.50 Hrs Prior To The Departure Of The Train. The Passengers Were Living At A Place From Where It Takes 2-3 Hours To Reach The Station. After Gathering The Above Information It Was Of No Use That I Had To Check The Status Of My Tickets Again As It Is Clearly Mentioned On The Website That There Is No Need To Check The Status Again When The Charts Have Been Prepared And It Is Void If Someone Is Travelling On The Train With A Waiting E-Ticket, So I Purchased Two Online Airline Tickets For The Same And The Passengers Had To Face A Lot Of Harassment As They First Had To Go To The Railway Station And Then To The Airport Without Any Prior Information.
I Tried To Check My Refund Status Today And I Was Shocked To Know That The Seats Are Now Confirmed. I Do Not Understand How You Can Change The Status Of The Train Once The Charts Have Been Prepared. Previously When I Checked It Showed That The Charts Are Prepared And To My Surprise The Tickets Are Confirmed Now When I Checked Again!!!
I Would Say That What You Did Was Completely Illegal, Which Caused Me A Lot Of Harassment Both Mentally And Monetarily.
As I Have Sent My Complaint Many Time 1/07, 03/07, 25/07, 03/08 On [email protected] But I Don’t Have Received Any Reply From Your Department.
I Request You To Please Refund My Money As Soon As Possible To Avoid Any Further Action Through Consumer Court. You Cannot Even Deny The Above Facts As Everything Is Online And Would Be Stored In Your Computer As Well.
Waiting For Your Reply.
Yours Truly
Kedar Nath Aggarwal
(09810849166)
0 comments