Sony handycam model DCR-HC21E
Factory default setting on menu is not coming as per user manual

I have a sony handycam model DCR-HC21E . Recently it develope a problem, i.e in it's MENU mode all the options are not displaying as per user mannual. And also not possible to transfer the recording on cassate with DCR-HC21E to my computer supported with P-III, window xp operating system. Give the solution to rectify the problem.