Today being Rakshabandhan my sisters booked a courier from Hubli with 2 Rakhis in it (L.R.No D65182264), the booking person in Hubli of dtdc courier told them the courier will be delivered to bangalore (Peenya) the next day by 2 pm.
But till now (16.30) the courier is not delivered, when i went to the peenya dtdc office and asked about the courier, each one is telling different stories, so i took the customer care manager's mobile number from them.
The customer care manager Mohan raj-9341666338 when i call him, he is stammering for the answer to my question, i asked him what is the delivery commitment from Hubli to bangalore, being in a manager's post the answer should be in his mouth, but after awhile he tells 24 hours and gives me the customer care number 080-33004444 and his mobile battery is low so call them for the details.
I immediately call the customer care number, one girl by name Geetha receives the call and i asked her what is the delivery commitment from Hubli to bangalore, she tells me 2 days, i asked her 2 days from Hubli to bangalore she told yes 2 days and hanged the phone, i immediately called mohan raj on his mobil 9341666338 he did not receive my calls from that time till now.
The customer care number after receiving they cut it immediately,
courier service is ment to serve the people and should be time bound and proper service, but dtdc is the worst ever courier service i have ever come accross and most of the people working there like the people in peenya, mohan raj and geetha in the customer care are the worst service providers i have experinced.
Today is Rakhshabandhan and my Rakhi's have not yet come the time is almost 5 now.
I hope some strict action will be taken against dtdc and all the people involved for all this inconvince caused.
the time is 16.50 and i am calling mohan raj but he is not receiving my call.
these people must be punished to the core.
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