From:
"[email protected]"
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manishbirla...
Dear Sir,
We regret for the inconvenience caused to you in this regard. I have informed our Mumbai office to get in touch with you for detailed explanation in this case.
Thanking you and Assuring you of Our Best Services.
Regards
Sunitha
National Co Ordinator DTDC PLUS/BFSI
Chairman's Office
M:9343980136
manishbirla...
01/07 12:38
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manishbirla...
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Subject
Re: Fw: [Fwd: Refund of DTDC Service Charges & My Consignment value]
Dear Madam,
Its been more than a month now. I would like to know the progress of this case.
With Regards,
Manish
& On Sat, 5/30/09, [email protected] wrote:
From: [email protected]
Subject: Fw: [Fwd: Refund of DTDC Service Charges & My Consignment value]
To: manishbirla...
Date: Saturday, May 30, 3:46 PM
Dear Sir,
We acknowledge the receipt of you mail ..
Our Mumbai Office has taken up this case and in the provess of investigating. Request you to kindly bear with us and we shall update the final status shortly.
Regards
Sunitha
National Co Ordinator DTDC PLUS/ BFSI
Chairman's Office
M:9343980136
&-- Forwarded by Sunitha/DTDC on 30/05 15:48 &--
"[email protected] (Mrinal)"
29/05 21:24
To
"Sunitha (National Co-Ordinator BFSI)"
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Subject
[Fwd: Refund of DTDC Service Charges & My Consignment value]
&&-- Original Message &&--
Subject:
Refund of DTDC Service Charges & My Consignment value
Date:
Fri, 29 May 15:45:51 0530 (IST)
From:
manishbirla...
Reply-To:
manishbirla...
To:
[email protected], [email protected], [email protected], [email protected], [email protected]
CC:
[email protected]
Note:- Printout of this letter can be obtained from the attachment sent with this email.
Dear Sir,
I am a customer of DTDC through Borkar Enterprises located @ Jogeshwari East, Mumbai. The firm incharge is Mr. Mahesh (Mobile No. 9821688640 / Landline no.20634066). I had sent a Philips 17" CRT Monitor to one of my customers in Hyderabad last year through DTDC which was successfully delivered by your company in time. Thinking that i would get the same kind of quality service, i had sent another consignment for delivery to another customer in Ramchandrapuram town located an hour’s drive or two from Hyderabad, in the same state of AP.
However this time i am not at all happy with your services.
It is a *dtdc plus* service with consignment number D01090502, booked on Saturday, 7th February. It was supposed to reach the next week around 10th (Tuesday) or 11th (Wednesday) February. The consignment was a Lexmark All-in-one Scan / Copy / Fax / Printer, 2 yrs old valued Rs. @ the time of auctioning it to my customer Mr. V.V.V.Saibaba in Ramchandrapuram. It was packed in a modified Sony Home Theatre Carton. This customer originally planned to buy a new Printer for his children, but due to last minute Budget constraints, buyed my printer.
But it hasn't reached till date.
For reasons / explanation, i called up Mr. Mahesh and he said that the consignment seems to be stuck in some random inspection-octroi checking done @ a tollgate in / near Hyderabad. After a few more follow-ups he referred me to Mr. Anand (Mobile No. 9324699711) of DTDC Mumbai, who had been to Hyderabad for the same problem. The truth was, that in a group of 47 consignments, 7 were missing OR not picked up by your fellow personnel from Konark Express @ Secunderabad railway station. Out of these 7 consignments, 1 of them was mine.
Your Hyderabad office branch seems to have filed a FIR, after a letter of request was drafted & presented to GRPF @ Secunderabad station. I have that letter Xerox copy bearing a GRPF receipt stamp with a signature & some 1st week of March date, but surprisingly this DTDC drafted letter doesn’t have any reference number & date, which official letters usually have on their letterheads. I doubt & hope this letter is not a fake one, specially drafted for me!!!
But, I don’t have the GRPF FIR Report copy.
I got a envelope containing this letter somewhere on a weekend in 1st week of April, physically from Mr Mahesh, because he himeself had been to his native place for 10 days in 2nd-3rd week of March & another 3-4 days weekend Off in Panvel. He is the sole in-charge of Courier services in his own firm. So a follow-up with him was a little bit difficult. He stated that this kind of problem has happened for the first time in his business & he himself is not sure of the DTDC documental procedure.
Along with this letter, I got a
1. Dot Matrix Printout Draft letter for DTDC Refund, stating that the consignment was successfully delivered but not in time whereas in reality from above, it hasn’t even reached your Hyderabad office, so forget about time commitment & delivery.
2. A Dot Matrix Printout RECIEPT / CREDIT NOTE is also attached alongwith.
It seems that the Draft Letter for DTDC Refund body matter should state the correct reasons, for which either you have to send me the letter / form @ my physical mailing address OR let me know from where I can download it (from the DTDC website). I will get Mr. Mahesh’s signature & his firm seal on this letter / form, if required & submit this letter with other documents, directly to DTDC office, instead of getting it done through Mr. Mahesh. Please let me know the process of submission.
I was not sure of the Timeframe in which I am supposed to respond, because I was fedup of the lengthy process from your side.. However most of the time of 3 months have been eaten away from your side, so I would like you to Refund me the service charges amount of Rs. 516 the price of my printer Rs.2000 (for which the invoice sent to the customer is attached) which I have to pay back to my customer. I would also like to know the timeframe for getting this refund & whether it will be by Cash / Cheque.
I am also not sure, whether your Mumbai or Bangalore office will grant me the Refund, so by default, since your Bangalore office is the main Branch, this letter is addressed to it.
This time, if I don’t get any positive response from your side, not only will I ever use any of your services, but also would stop recommending your service to any of my personal & business contacts.
Awaiting your speedy response,
Thanking You,
With Regards
Manish Birla
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