My father has sent me some important docs from shahdol (MP) to Pune, which i needed before 1st April. He has sent this docs through Madhur courier Shahdol and the consigment number is 37423553.I didn't received it till 31st of March and when i tracked it, it came to my notice that it has been delivered to Pune on 25th March and then sent back to shahdol on 27th March without contacting me. When i called the office i got from website "http://madhurexpress.net/madhurnet/login.aspx" they said that they are not sure about it and ask to contact the delivery boy Laxman at 9373087038, when i contacted him, he said he even didn't came to delivery it, he has kept the consigment in his box to deliver it next day but someelse has sent it back to Bhopal, he even didn't called me for the same. When i ask him to give his superviour details he misbehaved and asked me to call the office and disconnected the call.
I called the office again loacted at Mangalwar peth, below are the details of the office. The lady was quite surprised to know that and she handed over the call to his malefellow. He again didn't provided me any reason why it was sent back nor admited there mistake and ask me to contact Bhopal office as they are not responsible for the incident that has happened. I ask him his supervior name and again he with a laud vioce ask me to contact the Bhopal office and disconnected the call.
Branch Details
Agency Name MADHUR COURIER
Contact Person DEEPAK RACHANDANI, RAJESH JAGWANI
Address 445, NEW MANGALWAR PETH SHOP NO-12/A SHREE GANESH COMPLEX NEAR LADKAT PETROL PUMP
Location ZILLA PARISAD
City/Taluka PUNE
District PUNE
State MAHARASHTRA
Phone 020-32503281 Mobile No:9372723938
Email [email protected]
I am quite surprised that the customer is facing such an issue, as if we have not paid any amount for it and they are our boss. I am not sure how helpful it is to post it in customer complaints but expecting some positive response, posting it with a hope that i will get some help through this forum and no one should face such issues again.
Madhur courier should learn a lesson to respect there customer and stop misbehaving with them, if they have commited any mistake they should atleast admit the mistake and ready to help the customer as much as they can.
Horrible experience with Madhur courier and hope no one else should experience it.
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