Dear Sir,
I booked a ticket from Delhi to Dound by train number 12628 Karnataka express, travel date as 22 Dec 12, and PNR is 244-2751258. However it was not confirmed and stopped at WL 8, 9, 10, 11. I got this info when I reached New Delhi station at 8:00 pm, and I checked with TT on station and he suggested taking general ticket and checking with TT on train whether any seats are available help with accommodation. When I checked with TT on train but was not traceable at the time of train departure, hence we sat in general compartment (with two female member, two kids and luggage). I noticed that, it was not at all possible to travel further in General compartment, I got hold of TT at Bhopal and got a receipt to travel in Sleeper class without confirmed ticket and I moved my family to sleeper coach and travelled sitting at various seats whichever is vacant. During getting ticket at Bhopal I asked TT/TC about the refund for this non confirmed 3AC ticket and he confirmed that, full amount will be refunded and can be done at Pune.
I checked at Dound after getting down at 9pm on 23 Dec 12, at Ticket reservation counter ticket issuing officer told me that cancellation counter is closed now, come at 10 pm tomorrow i.e. 24 Dec 12. As I am residing at Pune I checked at Pune station and Mr. Tiwari at first floor of internet ticketing counter, told that “this ticket cannot be refunded here you have to contact Delhi station for this”.
I don’t know what is the procedure to get refund for this ticket? When I checked online I found that tickets can be cancelled at any station. Ultimately I spent around INR 8500/- (5570 936 2000) to travel to Dound that too sitting in general compartment and sleeper coach. This is not at all justifiable.
Hope you understand the situation and expect that you will help me getting this refund asap.
Thanking you and expecting your speedy solution
Regards,
Suneel B Patil
9765567060
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