Dear Sir,
Today I went to the ATM machine of AXIS Bank located at Jail Road, New Delhi. A Security Guard of not much hieght was on duty. I was the only costomer at the ATM machine. I inserted the card in the machine and proceeded in the normal manner. Two person suddenly rushed in, I requested them to wait outside for few minutes. The Security Guard was standing outside, but he didn't stop them. The persons went outside. I proceeded for another transaction and before my account was logged out, the two persons waiting outside entered again, I requested them for 1 minute more as this was my second transaction. They started agueing. i called the Security Guard and asked him to tell them to make a que outside the ATM cabin.. The Guard instead of asking them to make the que kept quiet.you will appreciate that the tansaction at ATM machine is cruecial and confidential and if this type of discipline is maintained at the ATM machine, the customer is not safe. The date and time of my transaction is 09/12 and 1947 hrs respectively.from the time provided to you, the Security guard present can be traced out as he has not disclosed his name to me.
I request you to take strict action on my complaint against the Security Guard.
Ashish Singh
09350097716
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